Lexus Finishes Third in 2014 J.D. Power Customer Service Index Study
After five years at the top, Lexus fell to third place in J.D. Power 2014 U.S. Customer Service Index (CSI) Study. Cadillac & Audi finished ahead of Lexus. The study, which examines owner satisfaction when visiting a dealership service department for maintenance or repair work, uses five measures in its scoring: service quality, service initiation, …
Kevin · April 10th, 2014