Lexus tops 2022 J.D. Power Customer Service Survey
A return to form for the Japanese luxury brand.
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Lexus is the Most Considered Luxury Car Brand in the USA
Among luxury shoppers, 20% shopped for Lexus and for BMW, with Lexus pulling ahead of its German rival by less than a tenth of a point.
Photo Gallery: Lexus LS with LC Coupe Wheels
A rare combination of two Lexus flagships.
Kevin · August 2nd, 2021
Online Car Buying Coming to Lexus USA
Buy your next car online.
Kevin · February 9th, 2021
2021 Lexus IS Offered with Zero-Percent Financing in the USA
Lexus looking for a hot shot.
Kevin · November 17th, 2020
Lexus UX 300e Going on Sale in China
The launch of the first Lexus EV.
Kevin · April 20th, 2020
Lexus Places First in 2020 J.D. Power Customer Service Index Study
A return to the top.
Kevin · March 15th, 2020
Lexus to Redesign Entire Lineup Over Next Five Years?
Two to three redesigns every year for five years.
Kevin · February 17th, 2020
Lexus Opens Brand Experience Center in Tokyo Shopping Mall
Lexus Meets is part boutique, café and vehicle showroom.
Kevin · August 29th, 2019
A Brief History of Lexus
From WardsAuto.
Kevin · July 23rd, 2019
New Study Shows Lexus has Highest Used Car Loyalty in USA
Not a huge surprise, tbh.
Kevin · July 20th, 2018
Negotiation-Free Pricing Works for World’s Largest Lexus Dealership
JM Lexus joined the Lexus Plus program last year.
Kevin · March 23rd, 2018
Updated 2018 Lexus CT 200h Arrives at Japanese Dealerships
The refreshed hatchback has some crazy interior options.
Kevin · August 24th, 2017
Lexus Dealerships Ranked Best in the United Kingdom
As voted by Auto Express readers.
Kevin · July 28th, 2017
Lexus Escondido Dealership: Sales, Service and The Occasional Wedding
Massive dealership includes restaurant, retail, library, and a giant event space.
Kevin · July 13th, 2017
Largest Lexus Dealership in the World Moves to Negotiation-Free Pricing
JM Lexus in South Florida is joining the Lexus Plus program.
Kevin · May 24th, 2017
Video Tour: New Lexus Dealerships Open in India
The brand has opened its first showrooms in the country.
Kevin · May 11th, 2017
Inside the World’s Largest Lexus Dealership
190,000-square-feet, 1000 new vehicles, 600 used. Cinema, driving range, the works.
Kevin · October 12th, 2016
Interview: Lexus Plus Negotiation-Free Pricing from a Dealer Perspective
Lexus of Lehigh Valley owner Peter Cooper shares his experience as a Lexus Plus dealer.
Kevin · September 20th, 2016
Negotiation-Free Pricing Comes to Select Lexus USA Dealerships
A visit to Lexus of Omaha to see how the new negotiation-free pricing program works.
Kevin · August 9th, 2016
Lexus USA Leads Industry in Dealer Brand Satisfaction
Lexus scores highest for dealer satisfaction in new NADA survey.
Kevin · June 15th, 2016
Lexus Dealers Eager for LC Coupe and Three-Row Crossover
Automotive News interviews Lexus NYC dealership owner John Iacono.
Kevin · March 28th, 2016
Lexus Opens First Dealership in Turkey
Lexus officially started sales in Turkey last week with the opening of a showroom in the neighbourhood of Maslak in Istanbul.
Kevin · March 14th, 2016
Dealership Visit: Lexus Guildford in the United Kingdom
Late last year during a visit to the United Kingdom, I visited the Lexus Guildford dealership in Surrey just outside London.
Kevin · March 9th, 2016
Lexus GS F Now Arriving at North American Dealerships
Kaizen Factor is reporting Lexus of Riverside has sold the first GS F in the USA.
Kevin · December 14th, 2015
2016 Lexus RX Now Arriving at USA Dealerships
The all-new 2016 Lexus RX has started arriving at dealerships across the USA.
Kevin · November 6th, 2015
Lexus Dealerships Rank First in J.D. Power Canadian Customer Service Study
Lexus dealerships in Canada have ranked first in the 2015 J.D. Power Canadian Customer Service Index Long-Term Study.
Kevin · October 8th, 2015
Lexus USA Experimenting with Negotiation-Free Dealership Pricing
Lexus is currently piloting a no-haggle pricing program with twelve dealers in an effort to improve customer satisfaction.
Michael · August 6th, 2015
Jalopnik Article: Here’s Why My Dad Will Never Buy Anything But a Lexus Ever Again
Doug DeMuro over at Jalopnik has a great story about his father and a recent experience at the local Lexus dealership.
Kevin · June 25th, 2015
Report: Lexus USA Now Second in Sales Per Dealership
In the 2014, Lexus jumped up to replace Honda for second most sales per dealership in the USA.
Kevin · March 30th, 2015
Lexus USA Makes Changes to Dealership Experience
Lexus USA is making some changes to its dealership experience with a new program called *The Lexus Difference*.
Kevin · March 27th, 2015
Lexus Interested in Tesla’s Mall Showroom Strategy
Lexus USA general manager Jeff Bracken believes the Tesla shopping mall showrooms are “clever”, according to a recent interview with Wards Auto: “The model that Tesla has to open up their outlets in shopping malls is a clever one, (and) I think they’re getting a lot of folks to stop in and learn about Tesla,” …
Kevin · December 15th, 2014
Photo Gallery: Lexus RC F & LFA Together
Last weekend, I travelled to Erin Park Lexus in Mississauga to visit my friend Norman and his Ultra White RC F. While at the dealership, I had a chance to photograph the RC F and LFA #34 in the showroom: Side by side, you can see just how much of the RC F’s design was …
Kevin · December 14th, 2014
Notes from the 2014 Lexus USA National Dealer Meeting
The Toyota Driver’s Seat blog has posted a recap of the recent Lexus USA National Dealer Meeting, which took place in Los Angeles and celebrated the brand’s 25th anniversary: There were enticing previews of commercials for the RC and NX, coming to Lexus showrooms within the next two months. There was Akio Toyoda inspiring …
Kevin · October 27th, 2014
Lexus Dealership Employees Sing Iggy Azalea’s Fancy
I attended the grand opening of the new Lexus of Oakville dealership last week, and just before the ribbon-cutting ceremony, owner Frank Apa had some fun and played this music video featuring the dealership employees: Funniest Lexus video I’ve seen in a while, and extremely well done to boot — great work by everyone involved! …
Kevin · October 17th, 2014
Stunning New Lexus Dealership Opens in Malaysia
A beautiful new Lexus dealership has opened in Ipoh, Malaysia — here are some photos from Paul Tan: Lexus Ipoh is the seventh dealership in Malaysia, and is located along Jalan Kuala Kangsar in Perak’s capital city. The facilities include a four car showroom and a four-bay service centre. See more photos of Lexus Ipoh …
Kevin · September 15th, 2014
Lexus Named Best British Dealership by Auto Express Readers
Lexus has been named Britain’s top car dealer in the annual Auto Express Driver Power Survey. This year, more than 50,000 readers and website visitors voted in the survey — Lexus finished with a 92.1% approval rating, followed by Honda at 89.8% and Porsche at 89.3%. It’s the second year in a row that Lexus …
Kevin · August 20th, 2014
A Visit to Lexus of Royal Oak in Calgary, Alberta
On a recent trip through Western Canada, I stopped for a visit at Lexus of Royal Oak in Calgary, Alberta. One of the first dealerships in the world to be built to the new international design standards, the entire building is bright and airy — let’s take a tour. Lexus of Royal Oak is a …
Kevin · June 18th, 2014
Photo Gallery: Lexus RC F SPORT in Atomic Silver
A Lexus RC F SPORT in Atomic Silver is in Colorado this week as part of a Lexus dealership meeting — Lexus of Lehigh Valley shared the photo above on their Facebook page, and here’s a full gallery from Lexus of Austin: The RC F SPORT exterior design hits all the right notes for me …
Kevin · June 2nd, 2014
Drive a Lexus Home from the Montréal-Trudeau Airport
Montreal-area Lexus dealerships are now offering vehicle test-drives from the Montréal-Trudeau airport, driving you home after returning from a trip: In setting up their test drive at the Lexus lounge prior to departure, guests will choose from a variety of Lexus vehicles, including the CT 200h, ES 300h, IS, and RX. When their return flight …
Kevin · May 29th, 2014
Regency Lexus Dealership in Vancouver Introduces Butler Service
Regency Lexus in Vancouver has just launched a personalized Butler Service Program for owners: Rather than just handing over keys to a nondescript shop vehicle when a customer brings in their car for maintenance or warranty work, an online survey is provided to them beforehand asking questions ranging from how they take their coffee or …
Kevin · May 18th, 2014
A Visit to Regency Lexus in Vancouver
Last month, I visited the new Regency Lexus dealership in Vancouver, British Columbia, as part of a trip through Western Canada. Taking up a full block in the downtown core of the city, the 17,000 square-foot facility is one of the first in Canada to be built to the new global dealership design standard.
Kevin · May 15th, 2014
Video: Driving the Lexus NX 300h
Update: Both videos have been removed by request of their owners. When a Lexus NX 300h prototype visited Flow Lexus of Greensboro in North Carolina this week, YouTube channel Saabkyle04 took the opportunity to film this twenty minute video packed with nearly every detail of the Lexus NX 300h: (Video Removed) There’s so much information …
Kevin · May 3rd, 2014
JM Lexus in Florida is the World’s Top Selling Lexus Dealership (Again)
The Sun Sentinel has a feature on the JM Lexus in Florida, the top-selling Lexus dealership in the world: The Margate-based dealership has sold more new Lexus vehicles than any other store worldwide for 22 years in a row. Last year, it widened its lead over its closest rival to another record, outselling No. 2 …
Kevin · May 2nd, 2014
Lexus USA Dealerships Score High in Customer Service Survey
Lexus, Toyota & Buick have the best dealership customer service experience in the USA, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 consumers. The three brands all earned a 74% rating, tying for 59th place overall out of 268 companies across 19 industries. Read more …
Kevin · March 28th, 2014
Lexus USA Dealerships to Get Modern Makeover
Lexus dealerships in the USA will be undergoing a makeover, beginning with a signage color switch from the old gold to a more modern platinum — Edmunds has more: The appearance change calls on dealers to renovate their dealerships in order to create what Lexus spokeswoman Allison Takahashi called “a new progressive luxury exterior design.” …
Kevin · March 26th, 2014
Japanese Lexus Dealership Builds Exclusive LS Owners-Only Lounge
A Lexus dealership in Nagoya, Japan, has built a special lounge specifically for LS owners — Hans Greimel from Automotive News reports: Kazuo Oguri, CEO of Nagoya Toyopet Corp., is the only dealer in Japan — and he thinks the world — to create such a special hideaway just for customers of the brand’s flagship …
Kevin · March 24th, 2014
Lexus USA Dealerships Excited about 2014
Automotive News recently spoke with John Iacono, owner of three Lexus dealerships in New York and chairman of the Lexus USA National Dealer Advisory Council — much of the interview is geared towards industry insiders, but there are some interesting moments: Mercedes and BMW are dropping below the $30,000 sticker price. Should Lexus follow? The …
Kevin · January 28th, 2014
Akio Toyoda Speech from Lexus USA Dealer Meeting: “I Risk My Life for Lexus!”
Lexus USA held its annual dealer meeting in New Orleans last week, where dealership representatives had a chance to see future vehicles and learn about what’s next for the brand. While the new products in the pipeline remain a mystery, Toyota’s Driver Seat blog has some quotes from president Akio Toyoda’s speech at the event: …
Kevin · October 29th, 2013
Lexus USA Dealership Stories
The Toyota Driver’s Seat blog has shared three Lexus dealership customer stories, including this very impressive completed sale at Lexus Escondido in California: A Maryland driver wanted a 2013 ES 300h in a specific color with a specific set of options. He found it online – at Lexus Escondido in Southern California. “Within minutes, we …
Kevin · October 23rd, 2013
World’s Largest Lexus Showroom Opens in Taiwan
The world’s largest Lexus showroom has just opened in Kaohsiung, Taiwan — here are some photos: No further details at this time, but the massive size is visible in every one of these photos. What’s most impressive to me is how tasteful & understated the showroom is — very nicely done. [Source: Lexus Taiwan & …
Kevin · September 24th, 2013
Photo Gallery: 2014 Lexus IS 350 F SPORT in Matte Black
As part of their dealership launch of the new IS, Lexus of Perth in Australia wrapped up an IS F SPORT in matte black.
Kevin · August 19th, 2013
The Lexus CT 200h CCS-R
Montreal dealership Spinelli Lexus Pointe-Claire has wrapped up a CT 200h F SPORT in the style of the IS F CCS-R.
Kevin · June 13th, 2013
Quick Video Tour of the 2014 Lexus IS 250
Fresh from IS training, a Lexus of Quad Cities dealership employee Blake Anderson filmed a quick walkaround of the new model.
Kevin · April 26th, 2013
Photos: Roy Mallady’s Two Lexus LFAs
The last Lexus LFA to arrive in the USA was delivered to its owner Roy Mallady, the Atlanta businessman who also happens to own the first LFA ever sold in America.
Kevin · March 18th, 2013
Lexus Places First in 2013 J.D. Power Customer Service Index Study
For the fifth year in a row, Lexus has been named the top brand in J.D. Power’s 2013 U.S. Customer Service Index (CSI) study.
Kevin · March 14th, 2013
Photo Gallery: Matte Black Lexus LFA in Malaysia
The Matte Black TRD development Lexus LFA made an appearance at the grand opening of the new Sungai Besi dealership in Malaysia.
Kevin · February 19th, 2013
Chromed 2013 Lexus LS in Florida
The very first chromed 2013 Lexus LS has been spotted at JM Lexus in Florida.
Kevin · December 3rd, 2012
Lexus Places First in 2012 J.D. Power Sales Satisfaction Index Study
For the second year in a row, Lexus has topped the J.D. Power U.S. Sales Satisfaction Index (SSI) study, placing first among luxury brands and scoring highest overall.
Kevin · November 28th, 2012
Photo Gallery: Lexus GS F SPORT in Matte Sky Blue
While in Allentown to photograph the two-tone Lexus LFA, I also took a ride in Lexus of Lehigh Valley’s vibrantly wrapped blue GS F SPORT.
Kevin · November 16th, 2012
Video: Racing the Lexus LFA Against a Business Jet
A couple weeks back, the Lexus LFA Nürburgring edition was in an unusual race against an Eclipse 500 business jet — here’s a video feature from the event.
Kevin · October 26th, 2012
Photo Gallery: Matte Black Lexus CT 200h
While at the Northern California Evolution Meet at Lexus of Sacramento last month, photographer Philip Isidro had a chance to do a night photo shoot with a matte black CT 200h.
Kevin · October 23rd, 2012
New 2013 Lexus LS L-Select Customization Program in Japan
L-Select is the Lexus LS customization program available only in Japan, and it’s been updated for the new 2013 LS model.
Kevin · October 22nd, 2012
2013 Lexus LS Arriving at U.S. Dealerships
Weeks ahead of its expected November debut, the 2013 Lexus LS has started arriving at dealerships in the USA.
Kevin · October 21st, 2012
World’s First Pink Lexus LFA
In support of National Breast Cancer Awareness month, Australia’s Lexus of Brisbane dealership has wrapped the LFA in matte pink.
Kevin · October 12th, 2012
Lexus Summer Trip: A Visit to Lexus Laval in Quebec
While driving through Quebec on my GS summer road trip, I stopped at Lexus Laval in Laval, a city just north of Montreal.
Kevin · August 28th, 2012
Pearl White Lexus LFA #379 on the Road
Photographer Ming Ho had an opportunity to shoot the Lexus LFA #379, and here’s a sample of the results.
Kevin · August 9th, 2012
Three Lexus LFAs Together in Australia
The folks over at Lexus of Brisbane in Australia have delivered another Lexus LFA, and sent over a photo of all three of the supercars that have come through their dealership.
Kevin · July 12th, 2012