Lexus Dealerships Rank First in J.D. Power Canadian Customer Service Study

Lexus Royal Oak

Lexus dealerships in Canada have ranked first in the 2015 J.D. Power Canadian Customer Service Index Long-Term Study.

The study interviewed owners of vehicles between 4 to 12 years old to gauge their overall experience and satisfaction levels from both warranty and non-warranty service work. The five determining factors were: service initiation, service quality, service advisor, service facility, and vehicle pick-up.

In the end, Lexus dealerships scored 809 out of a possible 1,000 points — 34 points better than second place NAPA AUTOPRO. Overall customer satisfaction with automotive dealerships is 731, compared to aftermarket shops with 749.