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Regency Lexus Dealership in Vancouver Introduces Butler Service

Lexus Regency Butler Service

Regency Lexus in Vancouver has just launched a personalized Butler Service Program for owners:

Rather than just handing over keys to a nondescript shop vehicle when a customer brings in their car for maintenance or warranty work, an online survey is provided to them beforehand asking questions ranging from how they take their coffee or preferred genres of music to favourite Vancouver neighbourhoods and eateries.

Then a current Lexus model can picked up at Regency (or delivered, depending on your proximity to the store) for a test drive, complete with treats according to information gleaned from the survey answers.

Benjamin Yung from The Vancouver Observer experienced the Butler service firsthand:

Getting into the vehicle and turning it on, I was greeted with an oldschool Wu-Tang Clan song playing on the car’s speakers (I checked off hip-hop on the aforementioned survey), some KIND granola bars for the trip and a hardcover Lexus philosophy book to read during stopovers.

I learned about this program during my visit to Regency Lexus last month, and think it’s an excellent idea — wouldn’t be surprised to see other dealership offer similar customer service options in the future.

[Source: Vancouver Observer]

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    Mohammed Taha
  • May 19, 2014
I wish Toyota would take a closer look at the quality of service provide across all its Service Centers worldwide. They should ask all owners to complete an online survey and provide feedback on what their expectations are and what they think of the service provided. Sales will do anything and everything to impress you to buy a car but Service Agents do nothing since you're already tied down to the car. I believe Toyota should "fine" all Service Centers that fail and make sure that this "fine" does not affect the customer by monitoring the prices of the vehicles sold and the cost of service. Also, I, for one believe that if my car is in for a defect covered by warranty then I should be immediately provided a free of cost loaner vehicle (same class) to use until the car is repaired.
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    AstonMartin
  • May 19, 2014
Great idea that I'd like to see expanded across all Lexus dealerships.
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    Lexus Cohen
  • May 19, 2014
Lexus is out for the top spot again!

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