DealershipsUSA

Lexus Interested in Tesla’s Mall Showroom Strategy

Lexus USA general manager Jeff Bracken believes the Tesla shopping mall showrooms are “clever”, according to a recent interview with Wards Auto: “The model that Tesla has to open up their outlets in shopping malls is a clever one, (and) I think they’re getting a lot of folks to stop in and learn about Tesla,” …
CanadaDealerships

Lexus Dealership Employees Sing Iggy Azalea’s Fancy

I attended the grand opening of the new Lexus of Oakville dealership last week, and just before the ribbon-cutting ceremony, owner Frank Apa had some fun and played this music video featuring the dealership employees: Funniest Lexus video I’ve seen in a while, and extremely well done to boot — great work by everyone involved! …
CanadaDealerships

Drive a Lexus Home from the Montréal-Trudeau Airport

Montreal-area Lexus dealerships are now offering vehicle test-drives from the Montréal-Trudeau airport, driving you home after returning from a trip: In setting up their test drive at the Lexus lounge prior to departure, guests will choose from a variety of Lexus vehicles, including the CT 200h, ES 300h, IS, and RX.  When their return flight …
CanadaDealerships

Regency Lexus Dealership in Vancouver Introduces Butler...

Regency Lexus in Vancouver has just launched a personalized Butler Service Program for owners: Rather than just handing over keys to a nondescript shop vehicle when a customer brings in their car for maintenance or warranty work, an online survey is provided to them beforehand asking questions ranging from how they take their coffee or …
CanadaDealerships

A Visit to Regency Lexus in Vancouver

Last month, I visited the new Regency Lexus dealership in Vancouver, British Columbia, as part of a trip through Western Canada. Taking up a full block in the downtown core of the city, the 17,000 square-foot facility is one of the first in Canada to be built to the new global dealership design standard.
DealershipsUSA

JM Lexus in Florida is the World’s Top Selling Le...

The Sun Sentinel has a feature on the JM Lexus in Florida, the top-selling Lexus dealership in the world: The Margate-based dealership has sold more new Lexus vehicles than any other store worldwide for 22 years in a row. Last year, it widened its lead over its closest rival to another record, outselling No. 2 …
DealershipsUSA

Lexus USA Dealerships Score High in Customer Service Su...

Lexus, Toyota & Buick have the best dealership customer service experience in the USA, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 consumers. The three brands all earned a 74% rating, tying for 59th place overall out of 268 companies across 19 industries. Read more …
CanadaDealershipsUSA

Lexus USA Dealerships to Get Modern Makeover

Lexus dealerships in the USA will be undergoing a makeover, beginning with a signage color switch from the old gold to a more modern platinum — Edmunds has more: The appearance change calls on dealers to renovate their dealerships in order to create what Lexus spokeswoman Allison Takahashi called “a new progressive luxury exterior design.” …
DealershipsUSA

Lexus USA Dealerships Excited about 2014

Automotive News recently spoke with John Iacono, owner of three Lexus dealerships in New York and chairman of the Lexus USA National Dealer Advisory Council — much of the interview is geared towards industry insiders, but there are some interesting moments: Mercedes and BMW are dropping below the $30,000 sticker price. Should Lexus follow? The …
DealershipsFutureUSA

Akio Toyoda Speech from Lexus USA Dealer Meeting: ̶...

Lexus USA held its annual dealer meeting in New Orleans last week, where dealership representatives had a chance to see future vehicles and learn about what’s next for the brand. While the new products in the pipeline remain a mystery, Toyota’s Driver Seat blog has some quotes from president Akio Toyoda’s speech at the event: …
DealershipsUSA

Lexus USA Dealership Stories

The Toyota Driver’s Seat blog has shared three Lexus dealership customer stories, including this very impressive completed sale at Lexus Escondido in California: A Maryland driver wanted a 2013 ES 300h in a specific color with a specific set of options. He found it online – at Lexus Escondido in Southern California. “Within minutes, we …