Lexus Places First in 2020 J.D. Power Customer Service Index Study

Lexus LS JD Power

Lexus has been named the top brand in J.D. Power’s 2020 U.S. Customer Service Index (CSI) study. The brand finished second last year.

The study examines owner satisfaction when visiting a dealership service department for maintenance or repair work — scoring is broken down into five categories: service quality, service initiation, service advisor, service facility, and vehicle pick-up.

Here’s how Lexus performed compared to the luxury average:


The study is based on responses from more than 70,000 owners and lessees of 2016 to 2019 model-year vehicles. The study was fielded between October and December 2019.