Lexus Places First in 2013 J.D. Power Customer Service Index Study

For the fifth year in a row, Lexus has been named the top brand in J.D. Power’s 2013 U.S. Customer Service Index (CSI) study.

The study, which examines owner satisfaction when visiting a dealership service department for maintenance or repair work, uses five measures in its scoring: service quality, service initiation, service advisor, service facility, and vehicle pick-up.

Here’s how Lexus performed compared to the industry average:

Lexus in JD Power Customer Service

Lexus led with an overall CSI score of 862, performing particularly well in service initiation, service facility and service quality.

Read more about the 2013 J.D. Power CSI Study

  • B
  • March 14, 2013
GMC was #1 among mass-market brands.  What's up with that? BD
    • 2
    • March 15, 2013
    And what happened to Toyota? They're in the middle of the pack.