DealershipsUSA

Photos of the Lexus Escondido Dealership

After reading a [North County Times article](http://www.nctimes.com/news/local/escondido/article_7c971daa-a21f-5a8c-b148-b4eda6b1fd4c.html) about San Diego area dealer [Lexus Escondido](http://www.lexusescondido.com/) opening a restaurant in their giant 300,000 square ft. *Lexus Centre* complex, I had to do some searching around for photos of the mega-dealership.
AwardsUSA

Lexus Named Top Luxury Brand in Edmunds Best Retained V...

Lexus has been named the top luxury brand of the Edmunds inaugural Best Retained Value Awards. The awards, which recognize the brands and models with the highest projected residual value after five years — an important consideration when buying a car, as it means higher trade-in value and lower lease rates. Lexus also placed well …
Lexus LFAUSAVideos

A Look Underneath the Lexus LFA

For all the photos & video of the Lexus LFA, getting a glance at the underbody has been a rare event — that is, until McCall Lexus in Texas decided to raise up their first LFA delivery for a good look. Just like the rest of the exterior design, there’s a clear emphasis on aerodynamics …
DealershipsLexus LFAPhotosUSA

Photo: Lexus LFA Launch Control Activated

The yellow Lexus LFA prototype paid a visit to Sewell Lexus in Dallas yesterday, and sales associate Jeff Hazelwood was nice enough to send over this photo of the digital dash with Launch Control activated: Just seconds after seeing this, I had to load up my favorite LFA speedometer video: We know that the LFA’s …
BrandingDealershipsLexus LFAUSAVideos

Lexus Welcomes New LFA Owners

Lexus has released the videos that are shown to new LFA buyers before receiving the keys to their newly acquired supercar — first, here’s a video welcome from Lexus USA General Manager Mark Templin: Next is this short breakdown of the LFA’s white-glove journey from Japan to California: And following it all up is a …
F SPORTUSA

Lexus USA F Sport Coupon

Lexus USA just sent over a coupon that can be used towards the purchase of F-Sport parts — here’s a breakdown of the savings: $100 off of F Sport purchases between $500-$999 $200 off of F Sport purchases between $1,000 – $1999 $300 off of F Sport purchases more than $2,000 This coupon, which is …
In the NewsLexus LFAUSA

Lexus LFA Still Available in USA

Despite reports to the contrary, Lexus USA has told Edmunds that there are still LFAs available in the USA: In response to a query Thursday from [Edmunds Inside Line], Toyota said: “As a result of additional allocation being dedicated to the U.S. market, some production spots still remain for the LF-A supercar’s 500-unit global build. …
TechUSAWebsites

Lexus Straight Talk about Safety

Lexus Magazine has an interview with Charles Hubbard & Paul Williamsen of Lexus College, the company’s technical training center, about the various safety systems that Lexus uses in their vehicles. It’s just a quick overview, but I thought this question says it all: LEXUS: First of all, we can’t have a discussion about safety without …
DealershipsF SPORTJapanLexus LFA

Lexus LFA Display at Flagship Tokyo Dealership

Japanese blog レクサスとの道[LEXUS] made a recent trip to the flagship Lexus Takanawa dealership in Tokyo and snapped this photo of their new LFA display: Not only is there an actual LFA on display, there are color samples made from minature LFA models and examples of all the interior leather options—and check out the giant, fully …
DealershipsEast Asia

Lexus Malaysia Opens Penang Dealership

Building on the successful 2007 launch of their first facility in Kuala Lumpur, Lexus Malaysia held the grand opening of its second facility, Lexus Penang, on March 18, 2010.  The new RM1.5 million center gives Lexus customers in N. Malaysia a more locally situated facility, complete with showroom, luxury lounge, and cafe.  Further details: “Having …
DealershipsEventsF SPORTModsUSA

Lexus Mega Meet in Miami This Weekend

Looks like this is the week for Lexus enthusiasts in the Miami area—first there was the F-Sport event at the Homestead-Miami Speedway on Wednesday, and now this Sunday, the JM Lexus dealership will be hosting the Lexus/Supra Mega Meet, a massive Lexus gathering with hundreds of cars on display. View the Event Flyer or Visit …
DealershipsUSA

The New Lexus of North Miami Dealership

No question about it, Lexus of North Miami has taken the idea of the mega-dealership and brought it to a whole other level: The nearly one million square feet dealership is equipped to provide customers with a full spa experience, including haircuts, massages, manicures, workout sessions—there’s even a “Zen Room” equipped with a waterfall and …
DealershipsMiddle East

Flagship Lexus Dealership opens in Oman

A new Lexus dealership has opened in Oman (the country just south of the United Arab Emirates), and it was quite an event, attended not only by Toyota executive vice-president Akio Toyoda but practically the entire Oman ruling class. Starting off with a performance by juggler Michael Moschen, the grand opening quickly escalated into a …
DealershipsUSA

Longo Lexus gets larger

Longo Lexus, the largest Lexus dealership in the western US, will be growing even larger with the help of some substantial grants from El Monte, California (the dealership’s home) and the federal government.  Along with the adjoining Toyota dealership, this grant of $3,000,000 will be used to construct a 50,000-square-foot service facility, additional parking, a …
BrandingBusinessDealershipsUSA

Mark Templin on Improving US Lexus Dealerships

In a presentation at the Automotive News World Congress, Lexus General Manager Mark Templin outlined the automaker’s plans to enhance their US dealerships even further: ” We’re trying to create a feeling in our car dealerships more of a luxury hotel than a car dealership,” Templin said after his presentation. The dealerships also want to …
BrandingDealershipsUSA

Lexus Expands Its Certified Pre-Owned Program

With demand for dealer-certified used Lexus vehicles rising eight percent in 2007, Lexus has adjusted the requirements for its Certified Pre-Owned program. Eligible vehicles can now have up to 70,000 miles, where the previous mileage could only be 60,000. On top of that, the maximum age has been bumped up a year, to seven years …
China

Lexus Luxury Lifestyle Training

I stumbled on this image while looking for something appropriate for a previous post, and it was simply too good not to post. As for the story behind the photo, it comes from a 2005 Customer Service program run out of Lexus UK: Lexus aftersales consultants are being given a taste of the luxury living …
DealershipsUSA

The Rise of the Lavish Lexus Dealerships

The Wall Street Journal has an article up about the increasingly lavish Lexus dealerships that are popping up all over the United States. It’s an in-depth and enjoyable article, detailing not only the amenities but explaining the logistics behind such large investments: The Lexus of Palm Beach dealership moved from a much smaller, older facility …
AwardsDealershipsUSA

Lexus Scores High with Customer Retention

Lexus has ranked second in JD Power’s 2007 Customer Retention Study, retaining 63% of its new car buyers. This was only topped by Toyota, Lexus’ parent company, with 64.6%. This doesn’t surprise me at all, reliability and customer service holds a lot of weight in the minds of most car buyers, and Lexus has excelled …
DealershipsEast Asia

Lexus Considering India Launch

Lexus, along with Alfa Romeo and Hummer, are looking at India as a potential new market, according to The India Times: Japanese car maker, Toyota does not rule out the possibility of launching its high end Lexus brand. Although the volumes will be low, even at that price point we will require a dedicated dealer …
TechVideos

Lexus Technical Training Session Video

It may run a little long, but this video of the installation of a slippery surface for test driving Lexus’ is still pretty neat: From the video description, this was for a technical training session in Spain, and looks like it would be a lot of fun. Strangely enough, I played a PS3 game today …
AwardsDealershipsJapan

Lexus Places First in Japanese Customer Service

Lexus sure knows how to treat their customers, at least according to JD Power. On top of a first place finish in the JD Power Sales Satisfaction Index, Lexus dominated the Japanese Customer Service Index as well: Now in its sixth year, the study identifies five factors that measure customer satisfaction with service performed at …
AwardsDealershipsIn the NewsUSA

Lexus Tops JD Power’s Sales Satisfaction Index

According to the latest JD Power Sales Satisfaction Index Survey, when it comes to selling cars, Lexus is tops: “Lexus improves by four rank positions from 2006, which is a gain driven primarily by increased customer delight with the dealership facility, salesperson performance and vehicle price,” said Tom Gauer, senior director of automotive retail research …
DealershipsPhotosUSA

Photo Tour of the New Lexus of Bellevue Dealership

The newly relocated Lexus of Bellevue is a sprawling, beautifully appointed 275,000-square-foot dealership that takes the concept of customer experience and hits it into the stratosphere. No kidding, here’s a list of some of the more over-the-top features: A set of artificial putting greens A deli (!!!) Gas station on site Standalone automated car wash …
DealershipsUSA

Nonsensical Criticism of West Coast Lexus Dealerships

The Truth About Cars has posted up a delusional article today badmouthing the buildings of Lexus dealerships in Newport and Bellevue, then making this grand-sweeping statement about all Lexus dealerships: While Lexus’ “L-Finesse” design language is moving their cars away from cod-Mercedes shapes, the Japanese automaker’s dealership architecture remains heavily influenced by parking garages, government …
DealershipsJapan

Lexus Face?

Barry Brownstein, professor of economics and leadership at the University of Baltimore, has served up some criticism of Lexus Japan’s new sales techniques: A “Lexus Face” [a peaceful Ogasawara-style closed mouth smile said to put customers at ease] put on the face of a Lexus employee will fool nobody if either the employee does not …
DealershipsJapan

Samurai Warriors = Japanese Lexus Dealers?

From the very start, Lexus strived to elevate their buying experience and customer service above their competitors, it was a defining characteristic, and a very strong reason for their success in the North American market. However, introducing the Lexus brand in their home country has so far been a bitter disappointment. In order to wow …
DealershipsUSA

Lexus of Santa Monica Unveils New Showroom

Lexus of Santa Monica has taken the dealership experience to a entirely new stratosphere, installing the cars in a place that looks more like a villa than a showroom, with fountains, a grand piano, chandeliers, and even a cobblestone drive. Quite a departure from the antiseptic look of the usual standard. I’m not entirely sure …