Autoblog’s First Drive of the Lexus LFA

Autoblog’s first drive writeup of the Lexus LFA does a great job of putting the reader in the drivers seat: Nestled into the stylish yet supremely comfortable seats, Toyota’s attention to detail continued to assault every fiber of my being. I can’t remember the last time I was excited about seat controls (never?), but the …
Kevin · October 26th, 2009

Road & Track Interviews Lexus LFA Chief Engineer

Along with their driving impressions and technical analysis, Road & Track also had a chance to ask Lexus LFA chief engineer Haruhiko Tanahashi a few questions: What were the most difficult challenges you faced? This is difficult to answer. In Toyota, the highest-performance car we had in the past was the Supra. It had its …
Kevin · October 26th, 2009

Road & Track Drives the Lexus LFA

Road & Track has turned in their first impressions of the 2011 Lexus LFA: On the roads around the Nürburgring, the LFA is docile. Even with 560 bhp on tap, the car doesn’t need to be driven in anger to appreciate its power and road-hugging ability. Put the paddle-shift transmission in the sportiest setting and …
Kevin · October 26th, 2009

2010 Lexus LS on Lexus USA Website

The updated 2010 Lexus LS is now on the Lexus USA website: The first I checked out was the cost of the LS Sport package: The package, which is only available with the RWD LS 460, adds $6,185 USD to the $64,680 base price, and includes Brembo brakes, 19” 10-split-spoke alloy wheels, sport-tuned air suspension, …
Kevin · October 25th, 2009

Lexus LFA to make North American Debut Next Month

The Lexus LFA will be making its North American debut at November’s SEMA trade show in Las Vegas as it starts a serious cross country tour: The highly anticipated LFA supercar, which just made its global debut at the Tokyo Motor Show, will be on display for the first time in North America at two …
Kevin · October 22nd, 2009

More Lexus LFA First Drives

When the Lexus LFA launched yesterday, a media embargo was lifted and the gates sure opened up! Here’s a couple more first drive articles: Auto Week Auto Week’s Mark Vaughn gives a detailed description of what it’s like to drive the supercar, along with a great quote from the LFA chief engineer: “In our religious …
Kevin · October 21st, 2009

Lexus LFA Uncovered!

Only hours before its official launch at the Tokyo Motor Show, a video has been posted showing the uncovered Lexus LFA in all its glory: Not only that, two Lexus LFAs has been spotted in Miami by NAGTROC member Adrey, presumably for a press launch tomorrow: {embed=“site/gallery” gallery_id=“1391”}
Kevin · October 20th, 2009

Lexus Temporary Safety Recall Solution Announced

A temporary solution to the ongoing safety recall affecting the Lexus ES 350 & IS 250/350 has been announced—according to Automotive News, zip ties will be used to hold down the floor mats until a permanent solution is ready: “We have reviewed with the National Highway Traffic Safety Administration what we’re calling a semipermanent floor …
Kevin · October 8th, 2009

2010 Lexus GS 450h Photo Gallery

Along with photos and information on the 2010 GS 350/460, Lexus USA also published a set of 2010 GS 450h photos: {embed=“site/gallery” gallery_id=“1376”} The refreshed GSh is easily the best Lexus hybrid facelift—the new front grille in particular stands out as a clean, modern design, and the rear taillamps also show some nice execution. I …
Kevin · October 7th, 2009

2010 Lexus LS 460 Sport Information & Photos

Even bigger than the 2010 LS 460 refresh is the introduction of an LS 460 Sport model, which brings a number of performance enhancements to the Lexus flagship: Mesh front grille Aero kit, which features a front lower spoiler, side rocker panels, and rear lower spoiler New 19” split 10 spoke wheels Bremo brake system …
Kevin · October 6th, 2009

2010 Lexus LS 460/460L Information & Photo Gallery

Information on the 2010 Lexus LS 460/460L was also released today, here’s a breakdown of the flagship design, which received a minor mid-cycle refresh this year: The headlamps, grille & bumper were all revised, as were the taillamps, license plate surround and exhaust diffusers. The side mirrors now have integrated turn signals. The standard 18-inch …
Kevin · October 6th, 2009

2010 Lexus GS 350/460 Information

Information on the 2010 Lexus GS 350 & 460 has been announced, and as it turns out, not much has changed. The latest edition of the Lexus sports sedan sees the following changes: iPod/USB connectivity has been added to the standard Lexus sound system, along with streaming audio via Bluetooth & an integrated XM satellite …
Kevin · October 6th, 2009

2010 Lexus ES 350 now on Lexus USA Website

The Lexus USA website has been updated to include the 2010 Lexus ES 350, with plenty of photos of the updated sedan—I especially like this image: Available packages & pricing have also been updated, and I don’t picture it being much longer before the model is available at dealerships. [Source: Lexus USA Website]
Kevin · October 1st, 2009

Lexus USA September 2009 Sales Report

In a very nice turn of events, Lexus USA saw their first sales increase of this year—here are the full details: September Year to Date 2009 2008 % CHG 2009 2008 % CHG IS 3,346 3,044 5.5 27,911 40,372 -30.6 HS 1,242 0 1,785 0 ES 3,046 4,042 -27.7 33,431 50,642 -33.7 GS 501 977 …
Kevin · October 1st, 2009

Lexus ES & IS to be Recalled over Floor Mats

The National Highway Traffic Safety Administration has issued a recommendation that 2007-2010 Lexus ES 350 & 2006-2010 Lexus IS 250/IS350 owners remove their drivers side floor mat, which may cause the accelerator to become stuck open under certain conditions: “This is an urgent matter,” said U.S. Transportation Secretary Ray LaHood. “For everyone’s sake, we strongly …
Kevin · September 29th, 2009

Fox Marketing Prepares Lexus IS 350c for SEMA

We first saw a rendering of the Fox Marketing Lexus IS 350c back in May—and it looks like that computer image was in very close proximity to the real thing: There’s also a buildlog photo set on Flickr, and for good measure, a video closeup: The IS-F front bumper and side vents look nicely done—I …
Kevin · September 28th, 2009

Four Lexus HS 250h Print Ads

Along with its run of commercials, Lexus USA will also be promoting the HS 250h in four print ads (click for larger images): These print ads are similar in tone to both the 2010 RX & Power of H commercials, and the equal-parts emphasis on technology and eco-friendly works very well with the HS. (John …
Kevin · September 25th, 2009

2010 Lexus ES 350 Official Information

Full information and photos of the refreshed 2010 Lexus ES 350 have been released—here’s a breakdown of the changes: Both the front and rear lights have been revised, along with a new front bumper, new foglights, a new grille. Chrome side molding has also been added. The new-look Lexus side mirrors with integrated turn signals …
Kevin · September 18th, 2009

Lexus LF-Ch US Debut at Los Angeles Auto Show

Some very positive news if you’re a North American interested in the new Lexus LF-Ch—the hatchback concept will be displayed at the 2009 Los Angeles Auto Show this December: Lexus has been leading the luxury hybrid market ever since we came out with the RX 400h in 2005,” said Mark Templin, Lexus division group vice …
Kevin · September 11th, 2009

The Tennis Ball Lexus IS 350

After creating a dimpled golfball version of the LS 460 for the U.S. Open, Lexus is at it again with a yellow felt covered IS 350 for the U.S. Tennis Open: These one-off theme cars are just brilliant, what a unique way to promote a sponsorship. For more photos of the tennis ball IS, check …
Kevin · September 10th, 2009

2010 Lexus HS 250h Commercials

Lexus has just released four mini commercials for the HS 250h that highlight the sedan’s non-hybrid technologies: Additionally, there’s a full length commercial that touches on all of the technologies at once (the sound seemed clipped, though): Drawing attention to the driver aids in the HS 250h is very smart—after all, even if you subtract …
Kevin · September 10th, 2009

Lexus USA August 2009 Sales Report

Lexus USA has reported their August 2009 sales, here’s the model-by-model breakdown: August Year to Date 2009 2008 % CHG 2009 2008 % CHG IS 4,855 6,318 -20.2 24,565 37,328 -33.5 HS 543 0 543 0 ES 5,629 7,881 -25.8 30,385 46,600 -34.2 GS 669 1,686 -58.8 4,776 12,042 -59.9 SC 34 187 -81.1 576 …
Kevin · September 2nd, 2009

Lexus HS 250h Japanese Success to Affect U.S. Launch?

While nothing has been confirmed, Automotive News is reporting that the US supply of Lexus HS 250h sedans to the US may be affected by the hybrid’s massive success in Japan: In its first month in Japan, the car racked up 10,000 orders or about 20 times Toyota Motor Corp.‘s initial sales target of 500 …
Kevin · August 25th, 2009

Lexus IS-GTF Race Team for Sale

If you’ve ever wanted to have your own racing team, you will be interested to learn that the DRC Motorsports Lexus IS-GTF race cars are now for sale. This trio of super-modified IS 350s (one fully assembled, parts for two more), which you may remember from last year, originally belonged to Team Lexus, and can …
Kevin · August 19th, 2009

Lexus Tops 2009 American Customer Satisfaction Index

Lexus has placed first in the American Customer Satisfaction Index, tying with Cadillac. Rounding out the top five was Buick, Honda and Lincoln-Mercury. Lexus scored 89 out of a possible 100 points, a 2.3% increase over last year. This marks the fourth year in a row that Lexus has placed first in the University of …
Kevin · August 19th, 2009

2010 Lexus SC 430 Changes

The second generation Lexus SC 430 will live for another year—Lexus USA has confirmed that the convertible coupe will be produced for a ninth year with some minor changes: New 18-Inch Six-Spoke Wheels (shown above) iPod/USB Connectivity 6th Generation HDD-based navigation with Voice Control, Lexus Enform and Bluetooth connectivity New side mirrors with integrated puddle …
Kevin · August 17th, 2009

2010 Lexus IS-F Changes

The Lexus IS-F will be seeing some changes in 2010, including: Limited Slip Differential New 19” BBS wheel design Optional 6th Generation HDD-based navigation with Voice Control, Lexus Enform and Bluetooth connectivity Folding Headrests USB/iPod connectivity The Limited Slip Differential is a good addition for anyone interested in taking the IS-F out on the track, …
Kevin · August 17th, 2009

Lexus LS Takes First Place in 2009 Motorist Choice Awards

The Lexus LS was named the top vehicle of 2009 Motorist Choice Awards, a US joint survey by AutoPacific and Intellichoice that “recognizes new cars and trucks that give their owners both economic and emotional satisfaction”: “Clearly, consumers still get great satisfaction from large and luxurious cars, despite the economy, rising fuel costs and manufacturers’ …
Kevin · August 14th, 2009

2010 Lexus HS 250h Now on Lexus USA Website

The Lexus HS 250h is now on the Lexus USA website, which means plenty of information along with full option & package pricing. There are standard and premium variants, starting at $34,200 and $36,970 respectively. From there, it gets a little confusing: There is a $1,600 Touring package, with 18” wheels and a sport tuned …
Kevin · August 5th, 2009

Conan O’Brien Giving Away a Lexus HS 250h

Last night, Conan O’Brien announced a contest on The Tonight Show to give away a Lexus HS 250h, here he is to explain it: The contest runs until August 21st, 2009, and is only available to US residents. Visit the Tonight Show website for full details. (Thanks Stan!)
Kevin · August 4th, 2009

Lexus USA July 2009 Sales Report

July is over, and Lexus USA has reported their sales figures for the month: June Year to Date 2009 2008 % CHG 2009 2008 % CHG IS 4,029 4,750 -15.2 19,710 31,010 -36.1 ES 4,393 5,563 -21.0 24,756 38,719 -35.7 GS 551 1,297 -57.5 4,107 10,356 -60.1 SC 57 143 -60.1 542 1,373 -60.3 LS …
Kevin · August 3rd, 2009

Lexus Enform Available on Select 2010 Lexus Models

Starting August 1st, the Lexus Enform telematics service will be available in the USA on a selection of 2010 Lexus models: Already announced to launch on the HS 250h, Lexus Enform with Safety Connect will soon become available on additional MY10 Lexus models. As of the telematics’ systems official “go-live” date, which is August 1, …
Kevin · July 29th, 2009

More on Lexus USA’s Future Strategy

In an interview with BusinessWeek, Toyota’s new North American chief Yoshimi Inaba shared his view that Lexus needs to be “redefined and rethought for the future”: When it comes to Lexus, the issue is pretty clear: The luxury brand is far too dependent on just two of its nine models. The ES330/350 sedan and RX350 …
Kevin · July 28th, 2009

Lexus Enform Subscription Pricing

Also covered in the HS 250h pricing announcement was the cost of the new Lexus Enform telematics subscription: Complimentary one-year trial subscriptions of Lexus Enform and Safety Connect are included with all new HS 250h purchases. One-year renewal subscriptions to Safety Connect alone will be available for $139.95 and to Lexus Enform with Safety Connect …
Kevin · July 20th, 2009

Lexus HS 250h US Pricing

US Pricing for the 2010 Lexus HS 250h has been announced, from the press release: The 2010 HS 250h, Lexus’ first dedicated hybrid and the fourth offering in its lineup, is available in standard and Premium models.  The standard version will have an MSRP of $34,200, while the Premium model will carry an MSRP of …
Kevin · July 20th, 2009

The New Lexus of North Miami Dealership

No question about it, Lexus of North Miami has taken the idea of the mega-dealership and brought it to a whole other level: The nearly one million square feet dealership is equipped to provide customers with a full spa experience, including haircuts, massages, manicures, workout sessions—there’s even a “Zen Room” equipped with a waterfall and …
Kevin · July 17th, 2009

A Look at Lexus USA’s Strategy

With BMW taking the #1 sales lead in the US and Mercedes not far behind, a new Automotive News story asks “What’s wrong with Lexus?”: For one thing, company executives admit that they depend too much on RX crossover sales at a time when luxury buyers are seeking smaller cars, including entry-level coupes and convertibles. …
Kevin · July 14th, 2009

Lexus IS-C Demand Outpacing Production

The Lexus IS-C is off to a booming start in the US, with dealerships selling the new convertible faster than Lexus’s Kyushu plant in Japan can make them. Wards has the story: The facility is ramping up to produce at least 225 IS-C models a month just for the Northeast region of the U.S., Scott …
Kevin · July 8th, 2009

Lexus USA June 2009 Sales Report

With June at an end, Lexus has published their monthly sales figures—and there’s finally something positive to report: June Year to Date 2009 2008 % CHG 2009 2008 % CHG IS 3,465 4,324 -23.1 15,681 26,260 -42.7 ES 3,918 5,726 -34.3 20,363 33,156 -38.2 GS 454 1,213 -64.1 3,556 9,059 -60.5 SC 82 154 -48.9 …
Kevin · July 1st, 2009

20% Off Lexus F-Sport Accessories

If you’re in the continental USA and been holding off on purchasing F-Sport accessories for your IS or GS, the waiting looks to have paid off. For the entire month of July, Lexus is offering a 20% off coupon for all F-Sport purchases—redeemable at any dealership in the 49 states. Click to get the full …
Kevin · June 29th, 2009

Lexus HS 250h Video with Mark Templin

This latest video from Lexus USA features General Manager Mark Templin talking up the new HS 250h: A quote from the video: “I like being at Lexus because we get to try new things, we get to change the world, we get to do things the right way instead of the same old way they …
Kevin · June 25th, 2009

Lexus Regains Top Spot in J.D. Power Initial Quality Study

After placing behind Porsche last year, Lexus has regained the the top spot of the J.D. Power Initial Quality Study. Even more impressive are the model results, with LX 570 finished first overall with only 52 problems per 100 (PP100)—the best ever result since the study was revamped. The LS 460 wasn’t far behind, placing …
Kevin · June 22nd, 2009

Flickr Find: Lexus LX 470 in the Alvord Desert

Photographer John Eklund took his LX 470 out into the Alvord Desert in Oregon and captured this great shot with rain on the horizon: Alternate angle from John’s friend Stephen (check the lightning): Of course, after 10 minutes, the rain came and turned the ground into a swamp, resulting in a very stuck LX.
Kevin · June 12th, 2009

More on the Baja 500 Lexus 570

Earlier this week, I posted about Joe Bacal, who raced in the 41st annual Tecate SCORE Baja 500 in a modified Lexus LX 570 and ended up winning the class. Now we have some more information on the race, courtesy of a Lexus press release: Assisted by first-time navigator Williamsen and a new but well-organized …
Kevin · June 11th, 2009

Dimpled Lexus LS 460L to Debut at U.S. Open

Lexus will have a one-off LS 460L to show at the U.S. Open in Farmingdale NY next week, having commissioned a full-body cover designed to look like the surface of a golf ball. Lima Ohio reports on the story behind the vehicle: It all started with mailboxes. Brad Smith began making and selling mailboxes that …
Kevin · June 10th, 2009

Lexus USA May 2009 Sales Report

Lexus USA May 2009 sales are in, and while it’s not exactly a dramatic turnaround, there are some minor improvements over last month: April Year to Date 2009 2008 % CHG 2009 2008 % CHG IS 2,913 5,420 -44.2 12,216 21,936 -43.4 ES 4,125 6,831 -37.3 16,445 27,430 -39.1 GS 516 1,708 -68.6 3,102 7,846 …
Kevin · June 2nd, 2009

Lexus HS 250h US Sales Expectations

Lexus USA has their sights set on selling 25,000 HS 250h a year, according to a new report from Bloomberg. 25,000 units, or approximately 2,083 per month, would put the HS 250h just below the IS lineup in current sales, and is down from the initial expectation of 30,000 units sold given at January’s Detroit …
Kevin · June 1st, 2009

New Lexus IS Convertible Mini-Site

As part of their IS convertible advertising campaign, Lexus USA has put together a mini-site that’s just as much fun as their new commercials: The website first demonstrates the new features of the IS-C, then asks how you would use each highlighted point—then rates your answer on the Live a Little scale. It’s easy to …
Kevin · May 20th, 2009

Lexus IS-C Commercials

Lexus USA’s advertising campaign for the IS convertible has hit Youtube, with three short, interconnected videos: Live a little, a lot looks to be the IS-C’s tagline—I wonder if there will be more episodes to this series. Neat idea.
Kevin · May 15th, 2009

Lexus Japan’s IS-C Interior Color Options

The Lexus IS 250 was released in Japan last week with some extremely unique interior color options (click for slightly larger images): No word if these options will be available in other markets outside of Japan, but it looks like the USA is getting a solid blue option the blue & white option if the …
Kevin · May 11th, 2009

Lexus USA April 2009 Sales Report

April 2009 sales have been released by Lexus USA, here’s the model-by-model breakdown (plus the year-to-date): April Year to Date 2009 2008 % CHG 2009 2008 % CHG IS 2,324 4,550 -48.9 9,303 16,516 -43.1 ES 3,549 5,439 -34.7 12,320 20,599 -39.6 GS 468 1,568 -70.2 2,586 6,138 -57.5 SC 83 217 -61.8 310 860 …
Kevin · May 1st, 2009

More Details on the Lexus GS Passionate Black Interior

After the discovery of the Lexus GS Passionate Black interior in North America, I was possessed to find out more details, so I arranged a quick email interview with Greg Thome, Lexus USA’s Communications Supervisor: TLE: Lexus Japan released the Passionate Black interior as a special edition last year, and now Lexus USA has started …
Kevin · April 28th, 2009

Lexus USA Announces RX 450h, IS 250C & IS 350C Pricing

The US pricing for the Lexus RX 450h, IS 250C & IS 350C was announced today, let’s break it down: The starting price for the Lexus 450h FWD is $41,660, which amounts to $420 less than the outgoing first-generation hybrid. The AWD version of the 450h will have a MSRP of $43,250, $230 less than …
Kevin · April 23rd, 2009

Mine Magazine Launches

The New York Times has a good summary of the launch of Mine Magazine, the customized, print-on-demand venture put together by Time Warner & Lexus: Subscribers pick five of eight magazines, like Food & Wine or Sports Illustrated, and articles from those magazines appear in their custom magazines. Readers receive several issues with an article …
Kevin · April 22nd, 2009

A Deeper Look at Lexus USA’s 2009 Sales

Bloomberg has published a revealing look at the US Lexus auto sales and how it’s affecting Toyota’s bottom line: U.S. Lexus sales shrank 27 percent in Toyota’s fiscal year that ended March 31, versus a combined 23 percent drop for Toyota and Scion models. While the premium line accounts for 12 percent of Toyota’s overall …
Kevin · April 17th, 2009

Lexus GS Passionate Black Interior Now Available in North America!

In what could only be described as “my dreams come true”, Lexus USA and Canada have started offering the Passionate Black interior on select models of the GS! This unique blood red & black interior color combination was first seen in a Japan-only limited edition of 500 models—here are some more photos: In Canada, the …
Kevin · April 16th, 2009

Lexus USA March 2009 Sales Report

The Lexus USA March 2009 sales figures have been released, and it’s more of the same: 2009 2008 % Change IS250/350/F 2,432 4,798 -47.3 ES350 3,225 6,019 -44.3 GS350/460/450h 625 1,668 -61.0 SC430 78 271 -70.1 LS460/600h L 852 2,125 -58.3 Total Cars 7,212 14,881 -49.6 RX350/400h 6,177 7,737 -17.0 GX470 561 1,679 -65.3 LX570 …
Kevin · April 1st, 2009

Lexus USA Adjusts 2009 Model Prices

Lexus has bumped up the prices for most of its 2009 models, increasing the following models by $150: IS 250/350 ES 350 GS 350/460/450h LS 460/460L/600hL LX 570 This increase comes into effect on Wednesday, but the amount’s only significant in that every model is seeing the same price hike. Maybe a shared part? [Source: …
Kevin · March 30th, 2009

Lexus Enform Service to arrive with the Lexus HS 250h

Arriving late this summer, the Lexus HS 250h will be the first vehicle offered with the new Lexus Enform + Safety Connect telematics system. Safety Connect, a service that will be offered on both Toyota and Lexus vehicles, provides a support network in the event of an emergency—offering automatic collision detection, locating a stolen vehicle, …
Kevin · March 25th, 2009

Lexus J.D. Power Vehicle Dependability Results

J.D. Power has published the results of their latest Vehicle Dependability Study, and for the first time since its inclusion, Lexus did not place first, coming in third behind Buick and Jaguar. The study looks at the problems per vehicle for the 2006 model year and the problems encountered over the first three years of …
Kevin · March 19th, 2009

Lexus Voiceover Actor Switch Permanent?

In the latest US RX commercials, longtime Lexus voiceover actor James Sloyan was noticeably absent, replaced instead with James Remar, most recently from Sex & The City and Dexter. And now, Ad Age is reporting that the change may be permanent after talking with a Lexus spokeswoman: A Lexus spokeswoman said the marketer wanted a …
Kevin · March 16th, 2009

Toyota and Lexus Hybrids Top One Million Sales in the U.S.

Toyota announced today that the company has now sold 1,000,000 hybrids in the USA since the Prius’ introduction in 2000. An extrodinary number to say the least, it’s certainly a clear indicator that hybrid technology is a strong selling point. From the press release: The sales milestone was achieved with an industry-leading six Toyota and …
Kevin · March 11th, 2009

Lexus RX Commercial Digital Effects Explained

Dexigner has posted an in-depth article detailing the production of the new 2010 Lexus RX commercials, including how some of the digital effects were created. This part was especially interesting: “City” opens on the RX sitting in traffic. But the vehicle has a secret weapon-XM real-time traffic monitoring that reveals driving conditions on the road …
Kevin · March 11th, 2009

Consumer Reports Names Lexus LS 460 Best Overall Vehicle of 2009

Consumer Reports’ love affair with the Lexus LS 460 continues — first was their astonishing 99/100 score in 2007, followed by a win as 2008’s top luxury sedan — and now CR has named the LS 460 the best overall vehicle of 2009: With a road-test score of 99 out of 100, this is our …
Kevin · March 9th, 2009

Lexus USA February 2009 Sales Report

The Lexus USA sales numbers for February have been released, and it’s just plain depressing: 2009 2008 % Change IS250/350/F 2,147 3,906 -42.7 ES350 2,575 4,795 -44.1 GS350/460/450h 595 1,422 -56.4 SC430 76 189 -58.1 LS460/600h L 700 1,891 -61.4 Total Cars 6,093 12,203 -48.0 RX350/400h 6,218 6,956 -6.9 GX470 516 1,549 -65.3 LX570 281 …
Kevin · March 3rd, 2009

2010 Lexus RX 450h Gas Mileage Europe/USA Comparison

Lexus UK has revealed the gas mileage of the 2010 Lexus RX 450h press release for the Geneva Auto Show: With a total system output of 220kW/299 DIN HP, the improved Lexus Hybrid Drive gives the RX 450h a maximum speed of 200kph. Via continuously variable transmission it will accelerate seamlessly from 0-100kph in just …
Kevin · March 3rd, 2009

Lexus Tops J.D. Power 2009 Customer Service Index

Lexus has placed first in J.D. Power’s 2009 Customer Service Index (CSI) Study, which looks at satisfaction among vehicle owners who visit a service department for maintenance or repair work over the first three years of ownership: Lexus ranks highest in customer satisfaction with dealer service in 2009—improving from fourth rank position in 2008. Lexus …
Kevin · February 26th, 2009