Lexus has placed first in the American Customer Satisfaction Index, tying with Cadillac. Rounding out the top five was Buick, Honda and Lincoln-Mercury. Lexus scored 89 out of a possible 100 points, a 2.3% increase over last year.
This marks the fourth year in a row that Lexus has placed first in the University of Michigan study, which asks car buyers to rate their satisfaction level compared with their expectations.
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