satisfaction

Lexus Places First in 2012 J.D. Power Sales Satisfaction Index Study

For the second year in a row, Lexus has topped the J.D. Power U.S. Sales Satisfaction Index (SSI) study, placing first among luxury brands and scoring highest overall.

Kevin · November 28th, 2012

Lexus Second Overall in American Customer Satisfaction Index

The American Customer Service Index released their annual automotive customer satisfaction report today, and Lexus has placed second overall with 89 points, just one point behind Lincoln.

Kevin · August 22nd, 2012

Lexus Named Top Brand by Norwegian Drivers

Lexus swept all four categories of the 2012 AutoIndex customer satisfaction survey in Norway, placing first in car/driving, dealer/sales, service, & brand loyalty.

Kevin · April 29th, 2012

Lexus Tops American Customer Satisfaction Index Automotive Ranking

After a disappointing result last year, Lexus has once again returned to the top of the American Customer Satisfaction Index‘s annual ranking of automakers.

Kevin · September 1st, 2011

Lexus Ranks First in JD Power’s UK Customer Satisfaction Study

Lexus has ranked first in the UK's JD Power Customer Satisfaction study for the 11th straight year -- a remarkable achievement made even more impressive by the fact that Lexus has won every year since joining the study.

Kevin · May 30th, 2011

Lexus Ranks #1 in UK J.D. Power Owner Satisfaction Survey for the 10th Straight Year

Lexus has ranked first in the 2010 J.D. Power and Associates/What Car? Vehicle Ownership Satisfaction Study (VOSS), making it the tenth consecutive year the brand has taken the top spot. Along with ranking #1 overall, Lexus was also tops in three of the study’s four categories: Quality and Reliability, Appeal and Service Satisfaction. As far …

Lexus Tops 2009 American Customer Satisfaction Index

Lexus has placed first in the American Customer Satisfaction Index, tying with Cadillac. Rounding out the top five was Buick, Honda and Lincoln-Mercury. Lexus scored 89 out of a possible 100 points, a 2.3% increase over last year. This marks the fourth year in a row that Lexus has placed first in the University of …

Lexus Scores High with Customer Retention

Lexus has ranked second in JD Power’s 2007 Customer Retention Study, retaining 63% of its new car buyers. This was only topped by Toyota, Lexus’ parent company, with 64.6%. This doesn’t surprise me at all, reliability and customer service holds a lot of weight in the minds of most car buyers, and Lexus has excelled …

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