AwardsUnited Kingdom

Lexus Ranks #1 in UK J.D. Power Owner Satisfaction Surv...

Lexus has ranked first in the 2010 J.D. Power and Associates/What Car? Vehicle Ownership Satisfaction Study (VOSS), making it the tenth consecutive year the brand has taken the top spot. Along with ranking #1 overall, Lexus was also tops in three of the study’s four categories: Quality and Reliability, Appeal and Service Satisfaction. As far …
AwardsDealershipsUSA

Lexus Scores High with Customer Retention

Lexus has ranked second in JD Power’s 2007 Customer Retention Study, retaining 63% of its new car buyers. This was only topped by Toyota, Lexus’ parent company, with 64.6%. This doesn’t surprise me at all, reliability and customer service holds a lot of weight in the minds of most car buyers, and Lexus has excelled …