AwardsIn the News

Lexus Places Tenth in Global Automotive Brand Study

The 2011 edition of the Brandz annual ranking of the world’s most valuable brands has been released, and Lexus has once again cracked the top ten in the Automotive category after missing from the list in 2010. The global study relies on data collected by more than 1 million consumer interviews, and has pegged Lexus’ …
AwardsUSA

Lexus Named Top Luxury Brand in Edmunds Best Retained V...

Lexus has been named the top luxury brand of the Edmunds inaugural Best Retained Value Awards. The awards, which recognize the brands and models with the highest projected residual value after five years — an important consideration when buying a car, as it means higher trade-in value and lower lease rates. Lexus also placed well …
DealershipsIn the NewsUSA

Lexus USA Tops J.D. Power’s 2011 Customer Service...

Lexus placed first for customer satisfaction among U.S. automotive luxury brands in J.D. Power’s annual Customer Service Index — first, here’s an explanation of what the survey covers: The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI rankings are based on dealer performance during the …
AwardsLexus GX: Second GenerationLexus IS-C: First GenerationLexus IS: Second GenerationLexus RX: Third GenerationUSA

Lexus Dominates Intellichoice’s 2011 Best Value A...

Intellichoice have announced their 2011 Best Overall Value of the Year Awards, and Lexus absolutely dominated the luxury segment, taking four of the nine categories — here are the winners: Premium Compact Passenger Car: 2011 Lexus IS 250 Premium Convertible: 2011 Lexus IS 250C Premium Crossover/Wagon: 2011 Lexus RX 350 Premium Full-Size SUV: 2011 Lexus …
AwardsLexus GS: Third GenerationLexus GX: Second GenerationLexus LS: Fourth GenerationUSA

Lexus & the 2010 J.D. Power Initial Quality Study

Old news now, but last week Lexus placed fourth in the 2010 J.D. Power Initial Quality Study with 88 problems per 100 vehicles (PP100), coming in just one PP100 behind Mercedes and two PP100 under Acura. In light of some recent quality issues, this result stands as quite an accomplishment for Lexus — even more …
AwardsUnited Kingdom

Lexus Ranks #1 in UK J.D. Power Owner Satisfaction Surv...

Lexus has ranked first in the 2010 J.D. Power and Associates/What Car? Vehicle Ownership Satisfaction Study (VOSS), making it the tenth consecutive year the brand has taken the top spot. Along with ranking #1 overall, Lexus was also tops in three of the study’s four categories: Quality and Reliability, Appeal and Service Satisfaction. As far …
AwardsLexus RXLexus RX HybridLexus RX Hybrid: First GenerationLexus RX: Third GenerationUSA

2010 Lexus RX Awarded IIHS Top Safety Pick Award

The Insurance Institute for Highway Safety (IIHS) has awarded the 2010 Lexus RX its TOP SAFETY PICK award. This designation recognizes the RX for earning the highest possible rating for front, side, rollover, and rear crash protection, along with being equipped with electronic stability control, which is standard. Read the IIHS Annoucement
AwardsHybridsInteriorsLexus HS HybridLexus HSh: First Generation

Lexus HS 250h Wins Ward’s Interior Award

The results of Ward’s Interior of the Year Awards for 2010 have been announced, and the Lexus HS 250h has come away with the award for best Hybrid Car interior—here’s how Ward’s described the judging process: A team of eight Ward’s editors evaluated 40 vehicles that have either all-new or significantly upgraded interiors this year. …
AdvertisingCommercialsUSAVideos

Lexus: The Pursuit Continues…

A new Lexus commercial today—this one with a focus on quality and a return to the classic “Pursuit of Perfection” tagline: This commercial leads to a new section on the Lexus USA website devoted to quality control & safety, and includes videos of the RX 350 manufacturing process at the Cambridge Ontario plant and how …
AwardsDealershipsUSA

Lexus Ranks #1 in JD Power’s Customer Service Index

J.D. Power and Associates has released the results of its annual Customer Service Index Study (CSI), and Lexus was again the top-ranked luxury brand, plus the #1 brand overall in customer service. According to J.D. Power: The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI …
AwardsLexus ISLexus RXLexus RX Hybrid: First GenerationLexus RX: Third GenerationUSA

Lexus RX & IS Win Best Overall Value Awards

Intellichoice announced their annual Best Overall Values of the Year awards at the Chicago Auto Show last week, and Lexus was well represented. The IS took the Luxury Sports Sedan/Wagon category and the RX was named the best overall value in the Luxury Crossover category and the Best Crossover/SUV value over $28,000. Read the Lexus …
Official EventsPersonal

Lexus Celebrates 20th Anniversary

Today marks the 20th anniversary of Lexus! On this very day in 1989, opened the dealership doors in the United States, and has since gone on to become the bestselling luxury brand in the country, and the fourth largest luxury car brand in the world. To mark the occasion, I thought it would be fitting …
AwardsLexus ES: Fifth GenerationLexus LSLexus LS: Fourth GenerationLexus RX: Second GenerationUSA

Lexus LS Takes First Place in 2009 Motorist Choice Awards

The Lexus LS was named the top vehicle of 2009 Motorist Choice Awards, a US joint survey by AutoPacific and Intellichoice that “recognizes new cars and trucks that give their owners both economic and emotional satisfaction”: “Clearly, consumers still get great satisfaction from large and luxurious cars, despite the economy, rising fuel costs and manufacturers’ …
AwardsUSA

Lexus Regains Top Spot in J.D. Power Initial Quality Study

After placing behind Porsche last year, Lexus has regained the the top spot of the J.D. Power Initial Quality Study. Even more impressive are the model results, with LX 570 finished first overall with only 52 problems per 100 (PP100)—the best ever result since the study was revamped. The LS 460 wasn’t far behind, placing …
AwardsLexus RXLexus RX HybridLexus RX Hybrid: First GenerationLexus RX: Second GenerationUnited Kingdom

Lexus Wins J.D. Power UK Satisfaction Survey

For the ninth consecutive year, Lexus has topped the J.D. Power & What Car? UK Vehicle Ownership Satisfaction Study: In the manufacturer rankings, Lexus ranks highest for a ninth consecutive year, receiving a customer satisfaction score of 833. Lexus performs particularly well in two of four key measures: service satisfaction and vehicle appeal. Rounding out …
AwardsInteriorsLexus RX HybridLexus RX Hybrid: First Generation

Lexus RX 450h Interior = Design Harmony?

Last month, when the new Lexus RX 450h was given Ward’s Auto Design Harmony award for its asymmetric interior, it wasn’t too clear what “Design Harmony” actually meant—luckily, Ward’s has come through with some clarification: Contributing to the serenity are enough artistic flourishes to warrant a special exhibit at the Guggenheim.   Take the …
AwardsInteriorsLexus RX HybridLexus RX Hybrid: First Generation

Lexus RX 450h Named to Ward’s Top Interiors of 2009

Ward’s Auto has handed out their 2009 Interior of the Year awards, and the upcoming Lexus RX 450h took one of the special-achievement awards: Among the winners is the all-new Lexus RX 450h hybrid-electric cross/utility vehicle, which goes on sale in August. Pricing has yet to be announced, but the current RX 400h hybrid starts …
AwardsDealershipsUSA

Lexus Scores High with Customer Retention

Lexus has ranked second in JD Power’s 2007 Customer Retention Study, retaining 63% of its new car buyers. This was only topped by Toyota, Lexus’ parent company, with 64.6%. This doesn’t surprise me at all, reliability and customer service holds a lot of weight in the minds of most car buyers, and Lexus has excelled …
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Lexus IS 250 & GS 450h Place First in AustraliaR...

The winners of Australia’s 2007 Best Car Awards have been announced, and Lexus was well represented, taking first place in two categories. For the second year in a row, the IS 250 was named the Best Prestige Car. The GS 450h placed first in the Best Luxury Car category, also for the second time in …
AwardsDealershipsJapan

Lexus Places First in Japanese Customer Service

Lexus sure knows how to treat their customers, at least according to JD Power. On top of a first place finish in the JD Power Sales Satisfaction Index, Lexus dominated the Japanese Customer Service Index as well: Now in its sixth year, the study identifies five factors that measure customer satisfaction with service performed at …