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Lexus Tops JD Power’s Sales Satisfaction Index

According to the latest JD Power Sales Satisfaction Index Survey, when it comes to selling cars, Lexus is tops: “Lexus improves by four rank positions from 2006, which is a gain driven primarily by increased customer delight with the dealership facility, salesperson performance and vehicle price,” said Tom Gauer, senior director of automotive retail research …

Kevin · November 14th, 2007

Consumer Reports: The Lexus GS AWD = Below Average

The news today is that the AWD versions of the Lexus GS, along with two Toyotas, have been dropped from Consumer Reports’ 2007 Recommended list. The net result, Toyota as a whole (including Lexus and Scion) has dropped from first overall to third, behind Honda and Subaru. What were the problems with the AWD GS, …

Kevin · October 16th, 2007

Consumer Reports Comparison: The Lexus LS 460L vs. The Mercedes S550

In their November issue, Consumer Reports has compared the Lexus LS 460L and Mercedes S550, which the LS 460L handily won, scoring 99/100 versus 86/100 for the S550. While I certainly wouldn’t argue with the outcome of their comparison, I think Consumer Reports has gone off the deep-end, listen to this logic: The Lexus LS …

Kevin · October 2nd, 2007

Lexus Wins Big in 2007 Motorist Choice Awards

The Motorist Choice Awards is an annual ranking of vehicles that deliver both the highest customer satisfication and lowest cost of ownership, held by Intellichoice and AutoPacific. For 2007, Lexus came first in a number of categories: Premium Luxury Car: Lexus LS Premium Sports Car: Lexus SC Aspirational Luxury Car: Lexus IS The LS 460 …

Kevin · July 29th, 2007

Lexus Places Third in J.D. Power Customer Service Study

Lexus has ranked third in the 2007 J.D. Power Customer Service Study, coming up behind Jaguar and Buick and tying with Cadillac: The study “measures the customer satisfaction of vehicle owners who visit the dealer service department for maintenance or repair work during the first three years of ownership”, and in its 27th year, is …

Kevin · July 19th, 2007

LS 460 wins “Best Overall Comfort” in Ward’s Interior of the Year Awards

Seems like there’s no end to the awards and studies this week, next up: Ward’s 8th annual Interior of the Year Awards. The only Lexus up for nomination was the LS 460, and it took third place in the Premium Priced Car category, behind the Infiniti G35 and the Jaguar XK. However, the LS 460 …

Kevin · June 7th, 2007

Total Quality Index: Lexus Results

Another study was released today, this one by San-Diego-based research firm Strategic Vision. Their Total Quality Index, or TQI, is considered the premier measure of new vehicle owner satisfaction, as it asks buyers to rate every aspect of the owner experience. Lexus made a decent showing, with the RX 350 placing first in the Near …

Kevin · June 7th, 2007

Lexus Places Second in J.D. Power 2007 Initial Quality Study

J.D. Power & Associates published the results of their 2007 Initial Quality Study, and Lexus placed second in the overall rankings, behind Porsche: As you can see, it was a very close race, with Lexus owners reporting 94 problems per 100 Vehicles as compared to Porsche’s 91. The individual vehicle results were less flattering, with …

Kevin · June 6th, 2007

RX Models Finish High in Consumer Reports SUV Rankings

Both of Lexus’ current RX models ranked in the top four of Consumer Reports latest SUV rankings, with the RX400h coming in second and the RX350 tying the Acura MDX for third. Considering that the Highlander Hybrid took the number one spot, Toyota practically swept the Consumer Reports rankings. Not a bad result, though they …

Kevin · June 5th, 2007

Lexus Interiors Score High in KBB Research Study

KBB has released the “Interior Styling” results of their consumer automotive perceptions research study, and Lexus scored high in each of the luxury categories: Luxury Sedans 1. Lexus 2. Mercedes-Benz 3. Infiniti Luxury SUVs 1. Cadillac 2. Lexus 3. BMW Convertibles/Sports Cars 1. Mercedes-Benz 2. Porsche 3. Lexus From my own experience, I know Lexus …

Kevin · June 5th, 2007

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