Lexus has ranked third in the 2007 J.D. Power Customer Service Study, coming up behind Jaguar and Buick and tying with Cadillac:
The study “measures the customer satisfaction of vehicle owners who visit the dealer service department for maintenance or repair work during the first three years of ownership”, and in its 27th year, is a highly respected benchmark for automakers.
Lexus has seen its ranking drop from 2006, when it finished first, but at only 12 points behind the leader, and only 1 point less than last year’s result, this speaks more of Jaguar’s renewed commitment to their customers than anything else.
[Source: J.D. Power and Associates]