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Lexus & the 2010 J.D. Power Initial Quality Study

Old news now, but last week Lexus placed fourth in the 2010 J.D. Power Initial Quality Study with 88 problems per 100 vehicles (PP100), coming in just one PP100 behind Mercedes and two PP100 under Acura. In light of some recent quality issues, this result stands as quite an accomplishment for Lexus — even more …
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Lexus: The Pursuit Continues…

A new Lexus commercial today—this one with a focus on quality and a return to the classic “Pursuit of Perfection” tagline: This commercial leads to a new section on the Lexus USA website devoted to quality control & safety, and includes videos of the RX 350 manufacturing process at the Cambridge Ontario plant and how …
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Lexus Regains Top Spot in J.D. Power Initial Quality Study

After placing behind Porsche last year, Lexus has regained the the top spot of the J.D. Power Initial Quality Study. Even more impressive are the model results, with LX 570 finished first overall with only 52 problems per 100 (PP100)—the best ever result since the study was revamped. The LS 460 wasn’t far behind, placing …
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Reflecting on Initial Quality

While not Lexus specific, Joseph B. White of the Wall Street Journal has taken a deeper look at J.D. Power’s Initial Quality Survey and is driven to wonder, Is Initial Quality still relevant? Now, most of the major auto makers have made so much progress, that the Power Initial Quality Survey has less to offer …
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Total Quality Index: Lexus Results

Another study was released today, this one by San-Diego-based research firm Strategic Vision. Their Total Quality Index, or TQI, is considered the premier measure of new vehicle owner satisfaction, as it asks buyers to rate every aspect of the owner experience. Lexus made a decent showing, with the RX 350 placing first in the Near …
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Lexus Places Second in J.D. Power 2007 Initial Quality ...

J.D. Power & Associates published the results of their 2007 Initial Quality Study, and Lexus placed second in the overall rankings, behind Porsche: As you can see, it was a very close race, with Lexus owners reporting 94 problems per 100 Vehicles as compared to Porsche’s 91. The individual vehicle results were less flattering, with …