customer

Lexus Second Overall in American Customer Satisfaction Index

The American Customer Service Index released their annual automotive customer satisfaction report today, and Lexus has placed second overall with 89 points, just one point behind Lincoln.

Kevin · August 22nd, 2012

Lexus Named Top Brand by Norwegian Drivers

Lexus swept all four categories of the 2012 AutoIndex customer satisfaction survey in Norway, placing first in car/driving, dealer/sales, service, & brand loyalty.

Kevin · April 29th, 2012

Lexus Adds Two New Dealership Positions to Help Owners with Vehicle Technology

Lexus has announced that it has created two new dealership positions to help new owners get familiarized with their vehicles and all its technology.

Kevin · April 3rd, 2012

Lexus USA Ranks First in J.D. Power Customer Service Index Study

For the fourth consecutive year, Lexus USA has been ranked the top brand for customer service in the 2012 J.D. Power Customer Service Index Study.

Kevin · March 14th, 2012

Insights From a Lexus Insider: Karl Schlicht Announces Lexus Idea Engine

Lexus is creating a new section on their global site called the Lexus Idea Engine, which will allow for input directly from enthusiasts.

Kevin · March 12th, 2012

Lexus Tops American Customer Satisfaction Index Automotive Ranking

After a disappointing result last year, Lexus has once again returned to the top of the American Customer Satisfaction Index‘s annual ranking of automakers.

Kevin · September 1st, 2011

Lexus Ranks First in JD Power’s UK Customer Satisfaction Study

Lexus has ranked first in the UK's JD Power Customer Satisfaction study for the 11th straight year -- a remarkable achievement made even more impressive by the fact that Lexus has won every year since joining the study.

Kevin · May 30th, 2011

Lexus Named Top Luxury Brand in Edmunds Best Retained Value Awards

Lexus has been named the top luxury brand of the Edmunds inaugural Best Retained Value Awards. The awards, which recognize the brands and models with the highest projected residual value after five years — an important consideration when buying a car, as it means higher trade-in value and lower lease rates. Lexus also placed well …

Kevin · April 7th, 2011

Lexus Advisory Board

This spring, Lexus USA started an online invite-only initiative called the Lexus Advisory Board, which will be used to survey existing customers about the brand. With a current membership of 20,000 owners, this group will be polled regularly on marketing and even product planning — here’s some details from The Automotive News: Lexus is still …

Kevin · August 23rd, 2010

Lexus Ranks #1 in UK J.D. Power Owner Satisfaction Survey for the 10th Straight Year

Lexus has ranked first in the 2010 J.D. Power and Associates/What Car? Vehicle Ownership Satisfaction Study (VOSS), making it the tenth consecutive year the brand has taken the top spot. Along with ranking #1 overall, Lexus was also tops in three of the study’s four categories: Quality and Reliability, Appeal and Service Satisfaction. As far …

Kevin · June 3rd, 2010

Automotive News Talks with German Lexus LFA Owners

Automotive News has some details on Lexus LFA sales in Europe: […]a third of the orders from Europe were placed in Germany. Lexus brought eight of those buyers to this year’s Nurburgring 24-hour endurance race in Germany to wine and dine them as two LFAs competed at the legendary circuit. Each buyer already had plunked …

Kevin · May 31st, 2010

More Information on the Lexus LFA Buying Process

As time goes on, we’re going to find the process of selling the Lexus LFA will almost be as interesting as the car itself—case in point, the Toronto Star has published some background information for potential Canadian buyers: For the first time in mainstream automotive memory, a car is being brought to market that drivers …

Kevin · November 2nd, 2009

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