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Lexus IS 250 & GS 450h Place First in AustraliaR...

The winners of Australia’s 2007 Best Car Awards have been announced, and Lexus was well represented, taking first place in two categories. For the second year in a row, the IS 250 was named the Best Prestige Car. The GS 450h placed first in the Best Luxury Car category, also for the second time in …
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Lexus Places First in Japanese Customer Service

Lexus sure knows how to treat their customers, at least according to JD Power. On top of a first place finish in the JD Power Sales Satisfaction Index, Lexus dominated the Japanese Customer Service Index as well: Now in its sixth year, the study identifies five factors that measure customer satisfaction with service performed at …
AwardsDealershipsIn the NewsUSA

Lexus Tops JD Power’s Sales Satisfaction Index

According to the latest JD Power Sales Satisfaction Index Survey, when it comes to selling cars, Lexus is tops: “Lexus improves by four rank positions from 2006, which is a gain driven primarily by increased customer delight with the dealership facility, salesperson performance and vehicle price,” said Tom Gauer, senior director of automotive retail research …
AwardsDealershipsUSA

Lexus Tops American Customer Satisfaction Survey

Lexus has rated first with U.S. car buyers in the University of Michigan’s annual American Customer Satisfaction Index (ACSI), scoring 87 out of a possible 100 points. Rounding out the top five were BMW, Buick, Mercury and Cadillac, all with a score of 86. The telephone survey, which asks car buyers to rate their satisfaction …
AwardsBranding

Lexus & The Best Global Brands Report

Interbrand annually publishes a non-industry specific report on the Best Global Brands, ranked by “brand valuation”. This year, Lexus rings in at 92, same as last year, and was 10th overall in car brands. Much ado was given to Hyundai’s ranking, placing at the 72 position, above Porsche and Lexus. It can hardly be considered …
AwardsUSA

Lexus Wins Big in 2007 Motorist Choice Awards

The Motorist Choice Awards is an annual ranking of vehicles that deliver both the highest customer satisfication and lowest cost of ownership, held by Intellichoice and AutoPacific. For 2007, Lexus came first in a number of categories: Premium Luxury Car: Lexus LS Premium Sports Car: Lexus SC Aspirational Luxury Car: Lexus IS The LS 460 …
AwardsUSA

Lexus Places Third in J.D. Power Customer Service Study

Lexus has ranked third in the 2007 J.D. Power Customer Service Study, coming up behind Jaguar and Buick and tying with Cadillac: The study “measures the customer satisfaction of vehicle owners who visit the dealer service department for maintenance or repair work during the first three years of ownership”, and in its 27th year, is …
AwardsIn the News

Reflecting on Initial Quality

While not Lexus specific, Joseph B. White of the Wall Street Journal has taken a deeper look at J.D. Power’s Initial Quality Survey and is driven to wonder, Is Initial Quality still relevant? Now, most of the major auto makers have made so much progress, that the Power Initial Quality Survey has less to offer …
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Total Quality Index: Lexus Results

Another study was released today, this one by San-Diego-based research firm Strategic Vision. Their Total Quality Index, or TQI, is considered the premier measure of new vehicle owner satisfaction, as it asks buyers to rate every aspect of the owner experience. Lexus made a decent showing, with the RX 350 placing first in the Near …
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Lexus Places Second in J.D. Power 2007 Initial Quality ...

J.D. Power & Associates published the results of their 2007 Initial Quality Study, and Lexus placed second in the overall rankings, behind Porsche: As you can see, it was a very close race, with Lexus owners reporting 94 problems per 100 Vehicles as compared to Porsche’s 91. The individual vehicle results were less flattering, with …
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RX Models Finish High in Consumer Reports SUV Rankings

Both of Lexus’ current RX models ranked in the top four of Consumer Reports latest SUV rankings, with the RX400h coming in second and the RX350 tying the Acura MDX for third. Considering that the Highlander Hybrid took the number one spot, Toyota practically swept the Consumer Reports rankings. Not a bad result, though they …
AwardsCompetitorsInteriors

Lexus Interiors Score High in KBB Research Study

KBB has released the “Interior Styling” results of their consumer automotive perceptions research study, and Lexus scored high in each of the luxury categories: Luxury Sedans 1. Lexus 2. Mercedes-Benz 3. Infiniti Luxury SUVs 1. Cadillac 2. Lexus 3. BMW Convertibles/Sports Cars 1. Mercedes-Benz 2. Porsche 3. Lexus From my own experience, I know Lexus …