Count this among the news I missed last week when my head was buried in code, Lexus UK has topped the annual JD Power Customer Satisfication Index for the eighth year in a row:
In the nameplate rankings, luxury Japanese brand Lexus ranks highest for an eighth consecutive year, receiving a customer satisfaction score of 866. Lexus continues to perform particularly well in three of four key measures: quality/reliability, service satisfaction and vehicle appeal. Rounding out the top five manufacturers are Škoda (846), Honda (844), Toyota (836) and Jaguar (833).
With 20 points separating Lexus from its nearest competitor, it’s a commanding lead. What I find most impressive, beyond the eight consecutive top finishes, is that Lexus has won every year it’s been eligible. Since arriving in the UK, the brand has been dominant in regards to customer satisfaction, which is bound to start registering with British customers.
[Source: JD Power]