Lexus Tops 2011 J.D. Power Initial Quality Study

The results for the J.D. Power's 2011 Initial Quality Study are in, and Lexus has ranked highest among all brands with 73 problems per 100 vehicles (PP100), marking the thirteenth time Lexus has been at the top of the list since 1990
Kevin · June 23rd, 2011

Lexus USA Places Second in J.D. Power’s 2011 Vehicle Dependability Study

The 2011 J.D. Power Vehicle Dependability Study has been released, and Lexus placed second overall, behind only Lincoln. The study looks at problems experienced during the past year by original owners of three-year-old (2008 model year) vehicles, and includes 202 different problem symptoms across all areas of the vehicle. From that, dependability is determined by …

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Kevin · March 18th, 2011

Lexus USA Tops J.D. Power’s 2011 Customer Service Survey

Lexus placed first for customer satisfaction among U.S. automotive luxury brands in J.D. Power’s annual Customer Service Index — first, here’s an explanation of what the survey covers: The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI rankings are based on dealer performance during the …

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Kevin · March 17th, 2011

Lexus & the 2010 J.D. Power Initial Quality Study

Old news now, but last week Lexus placed fourth in the 2010 J.D. Power Initial Quality Study with 88 problems per 100 vehicles (PP100), coming in just one PP100 behind Mercedes and two PP100 under Acura. In light of some recent quality issues, this result stands as quite an accomplishment for Lexus — even more …

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Kevin · June 21st, 2010

Lexus J.D. Power Vehicle Dependability Results

J.D. Power and Associates has released the results of its annual Vehicle Dependability Study (VDS) for 2010.  In the study, Lexus took third position in a tie with Buick, earning an average score of 115 problems per 100 vehicles.  Just ahead was Lincoln (114), moving up from seventh last year, and taking the lead was …

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Kevin · March 18th, 2010

Lexus Ranks #1 in JD Power’s Customer Service Index

J.D. Power and Associates has released the results of its annual Customer Service Index Study (CSI), and Lexus was again the top-ranked luxury brand, plus the #1 brand overall in customer service. According to J.D. Power: The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI …

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Kevin · February 24th, 2010

Lexus Regains Top Spot in J.D. Power Initial Quality Study

After placing behind Porsche last year, Lexus has regained the the top spot of the J.D. Power Initial Quality Study. Even more impressive are the model results, with LX 570 finished first overall with only 52 problems per 100 (PP100)—the best ever result since the study was revamped. The LS 460 wasn’t far behind, placing …

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Kevin · June 22nd, 2009

Lexus Wins J.D. Power UK Satisfaction Survey

For the ninth consecutive year, Lexus has topped the J.D. Power & What Car? UK Vehicle Ownership Satisfaction Study: In the manufacturer rankings, Lexus ranks highest for a ninth consecutive year, receiving a customer satisfaction score of 833. Lexus performs particularly well in two of four key measures: service satisfaction and vehicle appeal. Rounding out …

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Kevin · June 8th, 2009

Lexus J.D. Power Vehicle Dependability Results

J.D. Power has published the results of their latest Vehicle Dependability Study, and for the first time since its inclusion, Lexus did not place first, coming in third behind Buick and Jaguar. The study looks at the problems per vehicle for the 2006 model year and the problems encountered over the first three years of …

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Kevin · March 19th, 2009

Lexus Scores High with Customer Retention

Lexus has ranked second in JD Power’s 2007 Customer Retention Study, retaining 63% of its new car buyers. This was only topped by Toyota, Lexus’ parent company, with 64.6%. This doesn’t surprise me at all, reliability and customer service holds a lot of weight in the minds of most car buyers, and Lexus has excelled …

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Kevin · December 7th, 2007

Lexus Places First in Japanese Customer Service

Lexus sure knows how to treat their customers, at least according to JD Power. On top of a first place finish in the JD Power Sales Satisfaction Index, Lexus dominated the Japanese Customer Service Index as well: Now in its sixth year, the study identifies five factors that measure customer satisfaction with service performed at …

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Kevin · November 15th, 2007

Lexus Tops JD Power’s Sales Satisfaction Index

According to the latest JD Power Sales Satisfaction Index Survey, when it comes to selling cars, Lexus is tops: “Lexus improves by four rank positions from 2006, which is a gain driven primarily by increased customer delight with the dealership facility, salesperson performance and vehicle price,” said Tom Gauer, senior director of automotive retail research …

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Kevin · November 14th, 2007

Lexus Places Third in J.D. Power Customer Service Study

Lexus has ranked third in the 2007 J.D. Power Customer Service Study, coming up behind Jaguar and Buick and tying with Cadillac: The study “measures the customer satisfaction of vehicle owners who visit the dealer service department for maintenance or repair work during the first three years of ownership”, and in its 27th year, is …

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Kevin · July 19th, 2007

Reflecting on Initial Quality

While not Lexus specific, Joseph B. White of the Wall Street Journal has taken a deeper look at J.D. Power’s Initial Quality Survey and is driven to wonder, Is Initial Quality still relevant? Now, most of the major auto makers have made so much progress, that the Power Initial Quality Survey has less to offer …

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Kevin · June 11th, 2007

Lexus Places Second in J.D. Power 2007 Initial Quality Study

J.D. Power & Associates published the results of their 2007 Initial Quality Study, and Lexus placed second in the overall rankings, behind Porsche: As you can see, it was a very close race, with Lexus owners reporting 94 problems per 100 Vehicles as compared to Porsche’s 91. The individual vehicle results were less flattering, with …

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Kevin · June 6th, 2007