Is the Lexus LFA More Durable Than a Ferrari?

Top Gear Philippines has a funny little story from Lexus executive Paul Williamsen, who recently ran into a group of Ferrari owners curious about the Lexus LFA’s durability.
Kevin · May 27th, 2012

Lexus & the 2010 J.D. Power Initial Quality Study

Old news now, but last week Lexus placed fourth in the 2010 J.D. Power Initial Quality Study with 88 problems per 100 vehicles (PP100), coming in just one PP100 behind Mercedes and two PP100 under Acura. In light of some recent quality issues, this result stands as quite an accomplishment for Lexus — even more …

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Kevin · June 21st, 2010

Lexus Wins KBB Brand Awards for Interior Design and Comfort

Kelley Blue Book has announced the results of its third annual Brand Image Awards, which are based on consumer perception data from 12,000+ KBB survey participants, and Lexus came away with twin victories for Best Comfort Brand and Best Interior Design Brand. Here’s how KBB described these awards: Best Comfort Brand: Lexus Known from the …

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Kevin · March 29th, 2010

Lexus: The Pursuit Continues…

A new Lexus commercial today—this one with a focus on quality and a return to the classic “Pursuit of Perfection” tagline: This commercial leads to a new section on the Lexus USA website devoted to quality control & safety, and includes videos of the RX 350 manufacturing process at the Cambridge Ontario plant and how …

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Kevin · March 10th, 2010

Official Lexus LFA Introduction Video

This official Lexus LFA video, which was shown right before the supercar’s introduction at the Tokyo Motor Show, is hands-down the best thing you will see today, I promise: The production value of both this video and the official press photos is absolutely fantastic—they really show the LFA in the best possible light. As a …

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Kevin · October 21st, 2009

Lexus Tops 2009 American Customer Satisfaction Index

Lexus has placed first in the American Customer Satisfaction Index, tying with Cadillac. Rounding out the top five was Buick, Honda and Lincoln-Mercury. Lexus scored 89 out of a possible 100 points, a 2.3% increase over last year. This marks the fourth year in a row that Lexus has placed first in the University of …

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Kevin · August 19th, 2009

Lexus Regains Top Spot in J.D. Power Initial Quality Study

After placing behind Porsche last year, Lexus has regained the the top spot of the J.D. Power Initial Quality Study. Even more impressive are the model results, with LX 570 finished first overall with only 52 problems per 100 (PP100)—the best ever result since the study was revamped. The LS 460 wasn’t far behind, placing …

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Kevin · June 22nd, 2009

Reflecting on Initial Quality

While not Lexus specific, Joseph B. White of the Wall Street Journal has taken a deeper look at J.D. Power’s Initial Quality Survey and is driven to wonder, Is Initial Quality still relevant? Now, most of the major auto makers have made so much progress, that the Power Initial Quality Survey has less to offer …

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Kevin · June 11th, 2007

Total Quality Index: Lexus Results

Another study was released today, this one by San-Diego-based research firm Strategic Vision. Their Total Quality Index, or TQI, is considered the premier measure of new vehicle owner satisfaction, as it asks buyers to rate every aspect of the owner experience. Lexus made a decent showing, with the RX 350 placing first in the Near …

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Kevin · June 7th, 2007

Lexus Places Second in J.D. Power 2007 Initial Quality Study

J.D. Power & Associates published the results of their 2007 Initial Quality Study, and Lexus placed second in the overall rankings, behind Porsche: As you can see, it was a very close race, with Lexus owners reporting 94 problems per 100 Vehicles as compared to Porsche’s 91. The individual vehicle results were less flattering, with …

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Kevin · June 6th, 2007