Today Lexus announced that the Vehicle Stability Control update for the 2010 GX 460 is now available at all U.S. and Canadian dealerships. Dealers have begun contacting owners to set up service appointments for the software fix, and most should receive messages within the next week. Concurrently, sales of the GX 460 are resuming, as well as production in Japan, with the upgraded software now standard on all new GX 460s. In a press statement, Lexus U.S. VP Mark Templin said the following:
“Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety. When Consumer Reports announced on April 13 that the 2010 GX 460 did not pass their “Throttle Lift-Off” test, we immediately stopped selling the vehicle and commenced a vigorous investigation. Thanks to the quick response and hard work by our engineers, we were able to identify and correct the issue in just about two weeks. This is our assurance to Lexus customers that their safety and satisfaction are our top priorities.”
Reuters further notes that owners of recalled GX 460s will receive a free car wash, fuel tank fill, and are entitled up to $45 per day of rental vehicle expenses. The full press releases from the U.S. and Canada are available after the jump:
Update for GX 460 Recall Now Available at Lexus Dealers
A statement from Mark Templin
Lexus Group Vice President and General Manager
April 29, 2010
“I’m happy to announce that an update for the 2010 GX 460 vehicle stability control system is now available at Lexus dealers nationwide. Our dealers began contacting customers yesterday offering to make arrangements to perform the update, and we expect them to get in touch with most GX owners within one week. With the revision now in place, we are also resuming sales of the 2010 GX 460. We are confident that the update will make the performance of the GX even better for our customers.
“Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety. When Consumer Reports announced on April 13 that the 2010 GX 460 did not pass their “Throttle Lift-Off” test, we immediately stopped selling the vehicle and commenced a vigorous investigation. Thanks to the quick response and hard work by our engineers, we were able to identify and correct the issue in just about two weeks. This is our assurance to Lexus customers that their safety and satisfaction are our top priorities.
“As previously announced, we will continue to provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.
“Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987.”
Lexus Canada resumes delivery of the 2010 Lexus GX 460
TORONTO, ON – April 29, 2010 – Lexus Canada announces that an update for the 2010 GX 460 vehicle stability control system is now available at Lexus dealers across Canada. Dealers will be contacting customers to perform the software update for all affected vehicles.
With a remedy in place, Lexus Canada will also resume delivery of the 2010 GX 460.
Lexus Canada responded quickly to the Consumer Reports announcement on April 13 that the 2010 GX 460 did not pass their “Throttle Lift-Off” test – Lexus Canada stopped delivery, initiated a thorough investigation and identified a solution in just about two weeks. These measures reflect Lexus Canada’s commitment to the safety and satisfaction of its customers. Lexus Canada is confident that this solution will further enhance the performance of the 2010 GX 460.
Customers who have any further questions are asked to contact their local Lexus dealer, visit http://www.lexus.ca or contact Lexus Canada at 1-800-265-3987.
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