Lexus Tops J.D. Power 2009 Customer Service Index

Lexus has placed first in J.D. Power’s 2009 Customer Service Index (CSI) Study, which looks at satisfaction among vehicle owners who visit a service department for maintenance or repair work over the first three years of ownership: Lexus ranks highest in customer satisfaction with dealer service in 2009—improving from fourth rank position in 2008. Lexus …

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Kevin · February 26th, 2009

Detroit News reviews the 2010 Lexus RX

Scott Burgess from the Detroit News is jumping from one Lexus to two — after reviewing the LX 570, he’s doubled up with the 2010 RX 350 & RX 450h: Really, Lexus does an excellent job catering to the driver. There’s remote key access, a power liftgate, an automatic tonneau cover that covers the back …

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Kevin · February 25th, 2009

Edmunds IS 250 F-Sport Video

Last week, I wrote about Edmunds’ testing of a Lexus IS 250 with the full F-Sport accessory lineup installed, and now here’s the accompanying video, where we can watch proof of the IS F-Sport cutting up the slalom: The sway bar & shock absorber combination looks to be a fantastic addition to the IS, with …

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Kevin · February 25th, 2009

Lexus Wallpapers of the Week: LS 360° Forged

Willam Stern, resident photographer over at 360° Forged and friend of TPP, has graciously allowed me to post up some of his recent photos as wallpapers — all three of these images feature a Lexus LS 460 with 360° Forged’s Brushed Spec Multi wheels: 1680×1050 | 1440×900 | 1280×1024 | 1280×800 | 1024×768 1680×1050 | …

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Kevin · February 24th, 2009

Sponsor Thanks

I just wanted to pass on my thanks to this month’s sponsor, VAIS Technology: VAIS Technology manufactures audio/video integration solutions for Lexus, making it possible to connect almost any media device to your vehicle. Most importantly, VAIS Tech lets you manage these devices using your standard audio controls. An ideal solution!
Kevin · February 24th, 2009

The Detroit News Reviews the 2009 Lexus LX 570

Scott Burgess of the Detroit News took a real shine to the 2009 Lexus LX 570 when he reviewed it recently: During January’s heavy snowfall, I hopped into the new Lexus LX 570 and burrowed my way down the road without a problem. The full-time four-wheel drive ate up snow and ice like “Survivor Man” …

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Kevin · February 24th, 2009

David Nordstrom & Charles Hubbard Talk about the 2010 RX

The Auto Channel has posted up a great feature on the new 2010 Lexus RX 350 & 450h. First, host Mark Fulmer takes a drive with Lexus USA’s Vice President of Marketing, David Nordstrom, who gives some very natural & fresh insight into the new RX, then switches over to the more technical Charles Hubbard …

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Kevin · February 23rd, 2009

Lexus #1 in Online Customer Service

Lexus dealerships are the most responsive car brand on the Internet, according to the 2008 Automotive eShopper Experience Study, a survey that looks at the online customer service of car dealerships in the USA. In fact, Lexus scored a full 10 points higher (59.5) than 2nd place Chevrolet (49.4): When asking dealers for information on …

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Kevin · February 23rd, 2009