3G is so old that they've had a good part of the last decade to anticipate the need to upgrade. That a 2017 vehicle was built with this outmoded tech at a time when 4G was pervasive and 5G well on its way to replacing it is preposterous. Yes, the right thing to do would be to upgrade -- to 5G (no sense in repeating this fiasco in the next 4-5 years) -- at a minimal cost. But no solution is unacceptable. Like others have expressed, if this remains at status quo, this will be my last Lexus vehicle.
It is Lexus fault that they did not design the 3G depended components and capabilities in their vehicles in a way that allowed future plug and play replacement. The progressive changes in cellular technologies is nothing new.
Lexus knew that they did not control the support of 3G so why design make your vehicles depended on such technologies without providing a way to easily update. You can expect cellar technologies to go through 4 or more generations during the expected lifetime of a luxury car.
Telling a customer to just buy a newer model is not good customer service expected of a Luxury brand . I have only 30K miles on my Lexus which now has significant capabilities obsolete due to Lexus design decisions that showed no consideration of the customer. I will not be buying another Lexus.
Lexus has left their customers holding the preverbal bag. Their actions on this issue is not behavior indicative of a Luxury brand or a company that values its customers.
Does anyone from Lexus read these posts? When this new first came out, I reach out to Lexus leadership and their "Brand Engagement Center" responded to me. They indicated that their engineers had indicated there was no way to update the 3G communications module but they were going to take another look. Since then, nothing. Customers have a right to be angry. This diminishes the value of our vehicles and eliminates support for functions that were key selling points when we bought them. I worked in digital audience measurement for nearly 10 years. EVERYONE in the business had to deal with the evolution of cellular technology. Lexus simply put its head in the sand. Frankly, you (Lexus) withheld material information when you sold our cars.
What will it take to develop a 5g add-on module? Our vehicles already support bluetooth connections to our phones. "Simply" build a circuit that will use that bridge to support the existing functionality via the separate circuit. The right thing to do would be for Lexus to support the update as if it were a recall fix but, short of that, customers will pay for it.
If you can't make that happen, this will be my last Lexus (or Toyota) vehicle. I'm already researching Genesis and other alternatives.
By the way, is anyone else interested in a class action suit?