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Issues with 2019 Lexus ES 350 Stock Audio System
- Thread starter UESider
- Start date
I thi
I think this is bogus information. No one at Dallas has any knowledge of this new amp
The information is given by two of my friends, one is a Lexus field technician and the other is working at the headquarter in Torrance.
This is not bogus information! These new amps are already in the 2020 models arriving end of this month.
I just heard from my Service rep that "something" is coming but he doesn't have the info. Only that a fix is to be released. Do you know how to get this since Dallas' huge stores don't have this info? BTW I am in the car business and am shocked that the stores have only partial information.
Do you know any new info on this? I really want to get this update but still haven't heard anything.
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You asked: Could this just be “the way it is”?
Yes........and it will probably never get any better. I noticed this at the test drive and opted to go with the (unfortunately) more expensive option........but the quality is great.
I was informed by Lexus headquarters that if and when there is a fix for this problem that we will all be notified by first class mail.
I'm not holding g my breath
Please check with your local dealer. The parts number of the new amp is already available : )
They have the new amp with parts number available to the tech but just don’t have a ETA yet : ) Please be patience
Called my dealer in Sacramento today. They are aware of a “fix”. Service manager said he had talked to to Lexus engineer and tech. division. He said there is a fix coming but could take another 1 to 3 months before an official notice will come out for dealers to start notifying customers to make appointments to come in for repairs. Seems like it is an amplifier issue.
Put the pressure on these dealers!! They are hurting having this issue over their heads.
Hope this helps.
Put the pressure on these dealers!! They are hurting having this issue over their heads.
Hope this helps.
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Talked with Corporate yesterday. They are aware of the issue and are currently trying to figure out the best way to enhance the audio output from the rear speakers. The representative told me that senior level management, technicians, and Lexus engineers are working on something, and that they know customers are extremely dissatisfied. Yes the system may be "operating as designed", but this is not true surround sound and that's on nobody but Lexus. They should have marketed it as a "concert experience" from the beginning. That is the lingo they are going with now.
I was also told that they are aware of all of the complaints on this forum, but said more people need to call them directly to voice their concerns. Everyone Call!!!! With enough pressure the latency to fix the issue will decrease. A fix is in the works.
I was also told that they are aware of all of the complaints on this forum, but said more people need to call them directly to voice their concerns. Everyone Call!!!! With enough pressure the latency to fix the issue will decrease. A fix is in the works.
I just talked to corporate and they told me that they are aware of the complaints. After putting me on hold for a few minutes she came back and said: "If/when there is ever a fix, Lexus will mail me the info. You might want to check with your dealership to see if they know anything."
What??? why would the dealership know more than corporate? I told her that doesn't make sense. She said that she is unaware of anything being done with it. Jeez. That was useless.
What??? why would the dealership know more than corporate? I told her that doesn't make sense. She said that she is unaware of anything being done with it. Jeez. That was useless.
That's the same response I got about a month ago
Our dealer told us they are aware of the issue and it is on certain 2019 models manufactured in 2018. We went into different ones on lot and some seemed to sound fine and others horrible. They switched out the old amp and installed the new updated amp. It does add some sound to the back but not as it should. Problem is from what sound expert told us it's only delivering 20% volume in the rear of car (that's with the new amp). Better but still unacceptable. However we love the car 2019 Lexus ES 350 very nice ride, yet would be so much more enjoyable to drive with better sound. Life is always better with music.🎶 The mission continues, hope we can all find a successful resolution.
That is a good question clqw. That's just what the dealer told us, yet if yours was produced in 2019 then it must be more widespread and not just on the 2019's manufactured in 2018.