Did they show the SOC? The battery in the 500h powertrain can run out of charge in just 2 drag runs so if they arrive at the site with half battery and did a test run the 500h will have no hybrid boost for the entire test.
Not saying it's the tester's fault, because that is the biggest weakness with any 500h model and why nobody should buy them. You only get to enjoy the fun for a few dozen seconds. The battery has barely more charge than a Gen 2 Prius (1.44kWh vs 1.31kWh). Most of Toyota's hybrid batteries are designed for mild load city driving where the priority is quick discharge and regen from stop light to stop light, not for continuous load like performance driving and towing.
