Lexus Enthusiast

Lexus Japan Tops JD Power’s 2011 Sales Satisfaction & Customer Service Index

Lexus Japan has been named the top brand in JD Power’s 2011 Japan Sales Satisfaction

November 15th, 2011

While not directly related to the cars themselves, Lexus achieved a Twitter milestone recently by

September 29th, 2011

Lexus placed first for customer satisfaction among U.S. automotive luxury brands in J.D. Power’s annual

March 17th, 2011

J.D. Power and Associates has released the results of its annual Customer Service Index Study

February 24th, 2010

Automotive News has a great interview with Stefan Smith, chairman of the Lexus National Dealer

February 11th, 2008

The Auto Network has served up another Lexus presentation, this time a full blown dissertation

January 2nd, 2008

Nancy Fein, Lexus’ Vice-President of Customer Services, recently gave a talk at the Source Media

December 17th, 2007

Lexus has ranked second in JD Power’s 2007 Customer Retention Study, retaining 63% of its

December 7th, 2007

Lexus sure knows how to treat their customers, at least according to JD Power. On

November 15th, 2007

According to the latest JD Power Sales Satisfaction Index Survey, when it comes to selling

November 14th, 2007

Lexus has rated first with U.S. car buyers in the University of Michigan’s annual American

August 14th, 2007

The Motorist Choice Awards is an annual ranking of vehicles that deliver both the highest

July 29th, 2007

Lexus has ranked third in the 2007 J.D. Power Customer Service Study, coming up behind

July 19th, 2007

Barry Brownstein, professor of economics and leadership at the University of Baltimore, has served up

July 14th, 2007

From the very start, Lexus strived to elevate their buying experience and customer service above

July 9th, 2007