Lexus finished second overall in the J.D. Power 2020 Vehicle Dependability Study, behind the Hyundai Genesis brand. It is the first time in eight years that Lexus has not been the overall winner.
The study examines problems experienced during the past year by owners of 2017 model-year vehicles, and each brand’s overall dependability is determined by the number of problems experienced per 100 vehicles (PP100). A lower score reflects higher quality — here are the overall scores:
On the positive side, the Lexus ES was the highest-ranked model in the industry. Its score of 52 PP100 is the best ever recorded in the 31-year history of the study. The IS, GX, RX, and NX also placed high in their respective categories.
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