The Lexus Reserve program is a big joke. Do not make a purchase decision based on this as you will be disappointed. You can reserve a car at your local dealer using the Lexus app on your phone but most dealers do not participate in the program so your reservation is meaningless. If you call Lexus customer service, they will give you the runaround. They suggested calling all the Lexus dealers in the area to find a participating dealer. This was very time consuming and a waste of time. We were put on hold for long periods of time as she tried to find answers.
The Lexus dealers will in turn give you the runaround. No one knows about it. You will leave messages for managers to call you back and they won’t. If you continue to call they will finally tell you that they don’t participate. Your blood will boil. Your blood pressure will go up. Don’t waste your time.
The Lexus dealers will in turn give you the runaround. No one knows about it. You will leave messages for managers to call you back and they won’t. If you continue to call they will finally tell you that they don’t participate. Your blood will boil. Your blood pressure will go up. Don’t waste your time.
