Overall, the brand seems to be doing well despite an aging lineup and lack of EV with sales at all time highs globally, including the US. But what do you think are some small things Lexus can do that are small wins or can even have a big effect?
Here are some of my suggestions:
Here are some of my suggestions:
- Consolidate social media presence with a global account, particularly on Instagram where each market has their own (@lexususa, @lexusuk, @lexusqatar) vs. MB/BMW which still has their markets specific ones like @bmwusa but their main account @bmw has the most followers. Actually just searched Lexus on IG and just found out about @discoverlexus, which is apparently the official global account. For one, why couldn’t they secure @Lexus? Two, it has a paltry 69k followers versus @lexususa 3.8m followers. Their following pales in comparison to @mercedesbenz (31.8m) and @bmw (30.3m)
- New steering wheel design. If you can’t afford to redesign interiors, at least modernize your steering wheels and move away from the flat pancake, circular steering wheels. They are the only ones in the luxury space that’s keeping these 90s style flat circles.
- Shorter front overhangs. (This was mentioned as something Lexus have heard and are taking into consideration.)
- Ditch the all red interior for F models. We’re not in the late 2000s anymore.
- Bring back the classic LFA “star” wheels for the LC
- For the next-generation LS and LX (and any “L_” flagship), add an all-saddle tan color and suede just like in the LC
- Remove piano black from interior material palette
- Fresh design leadership. This is not really a small change, but the designer of the IS exterior should take over all of Lexus design.