Lexus Finishes Second in 2019 J.D. Power Customer Service Index Study

Posted by Kevin on March 14th, 2019

Lexus has finished second in the 2019 J.D. Power Customer Service Index (CSI) study, finishing well behind Porsche and just one point ahead of Cadillac. Lexus finished in a three-way tie for third last year.

The study examines owner satisfaction when visiting a dealership service department for maintenance or repair work — scoring is broken down into five categories: service quality, service initiation, service advisor, service facility, and vehicle pick-up.

Here’s how Lexus performed compared to the industry average:

Lexus JD Power Customer Service 2019

The 2019 U.S. CSI Study is based on responses from 57,286 owners and lessees of 2016 to 2018 model-year vehicles. The study was fielded from October through December 2018.

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Comments
krew
It's time to bring all these smaller awards into a single thread.
krew
Lexus LC Named 2018 Auto Express Coupe of the Year

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Beating out the Audi A5 & Porsche 718 Cayman.
View the original article post
C
krew
Lexus LC Named 2018 Auto Express Coupe of the Year

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View the original article post
I wasn't expecting the Lexus LC to win though because British journalists are typically very biased towards German cars. No offence.
LDeleuran
Wow! What a pleasant surprise! I thought it had no chance since the sister magazine in Germany had nothing good to say about the LC500 when it was reviewed and compared to the RS5.

Remember that this comes on top "Wards Top 10 interior award" in 2017.
GTG
This is great for the brand , absolutely great !!!
maiaramdan
Something start to change up in a good way
Joaquin Ruhi
Lexus Named Best Luxury Brand in KBB 5-Year Cost to Own Awards

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Plus four model awards.
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mikeavelli
This gonna be a long thread lol
James
Joaquin Ruhi
Lexus Named Best Luxury Brand in KBB 5-Year Cost to Own Awards

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View the original article post
I own two of them that are winners!
maiaramdan
Good but nothing new
krew
Lexus Finishes Second in 2019 J.D. Power Customer Service Index Study

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Up from third last year.
View the original article post
krew
mikeavelli
This gonna be a long thread lol
Better than 300 short threads. :D
meth.ix
Porsche does have great service, but I wonder if the survey took prices into account? Even if it did, the customers perspective on expensive and inexpensive is probably different for Porsche owners and Lexus owners.
Ian Schmidt
The perspective depends to an extent what Porsche's product mix is. Soccer moms in Cayennes have different expectations than car guys with 911s.

I