Lexus saw a single point drop compared to last year, opening the door for a tie with Volvo with its four point increase — here’s how ACSI categorized luxury brands in general:
Luxury car owners note several improvements in the customer experience. Driving performance is excellent, safety has improved, cars are more dependable than ever, and both interiors and exteriors continue to impress (all score an 87). Luxury vehicles also improved slightly in warranties (83) and gas mileage (78).
The ACSI Automobile Report 2018 is based on 4,649 customer surveys collected between August 11, 2017 and July 31, 2018.