Lexus Dealerships Rank First in J.D. Power Canadian Customer Service Study


Lexus dealerships in Canada have ranked first in the 2015 J.D. Power Canadian Customer Service Index Long-Term Study.

The study interviewed owners of vehicles between 4 to 12 years old to gauge their overall experience and satisfaction levels from both warranty and non-warranty service work. The five determining factors were: service initiation, service quality, service advisor, service facility, and vehicle pick-up.

In the end, Lexus dealerships scored 809 out of a possible 1,000 points — 34 points better than second place NAPA AUTOPRO. Overall customer satisfaction with automotive dealerships is 731, compared to aftermarket shops with 749.

CanadaDealerships
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    joe_my
  • October 8, 2015
I couldn't help but wonder why I wasn't surprised to see this. Hmmm...
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    Bulldog 1
  • October 8, 2015
" owners of vehicles between 4 to 12 years old " Who the @$#& would trust a child's opinion on something like customer satisfaction?!? (see what I did there...) ;-)
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    Izzam@RegencyAuto
  • October 9, 2015
Amazing!

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