Lexus has placed first in J.D. Power’s 2009 Customer Service Index (CSI) Study, which looks at satisfaction among vehicle owners who visit a service department for maintenance or repair work over the first three years of ownership:
Lexus ranks highest in customer satisfaction with dealer service in 2009—improving from fourth rank position in 2008. Lexus achieves an overall CSI score of 835 on a 1,000-point scale and performs particularly well in four of the five measures: service quality; service initiation; service advisor and service facility. Rounding out the top five nameplates are Jaguar (810), BMW (808), Cadillac (806) and Acura (805).
A substantial jump over last year’s results, when Lexus placed fourth behind Jaguar, Cadillac & Buick — which has to come as good news to the brand. Customer satisfaction is never more important than in trying times, as these types of studies affect purchasing more than ever.
[Source: J.D. Power]
Scott Burgess from the Detroit News is jumping from one Lexus to two — after reviewing the LX 570, he’s doubled up with the 2010 RX 350 & RX 450h:
Really, Lexus does an excellent job catering to the driver. There’s remote key access, a power liftgate, an automatic tonneau cover that covers the back area, a full complement of steering wheel controls, programmable garaged door opener, adjustable seat belt height adjusters, the premium Mark Levinson stereo system and a very cool heads-up display that constantly shows your speed and will flash directions and other information. While I thought the white lettering might be difficult to see, it was easy to read, even under heavy glare conditions.
The RX 350 was nearly as quiet on the road as the hybrid RX 450h. However, I enjoyed driving the gas-only model more than the hybrid.
Lexus uses the same gas engine in the hybrid model but has tuned it to run on the Atkinson cycle. This makes the engine more efficient when it’s being used. However, the RX 450h seemed to shudder slightly every time the engine kicked on; it was especially noticeable when sitting at a light or stop sign. While the electric drivetrain does provide that instant torque and overall the hybrid felt very similar to the gas-only model, those little shudders were distracting.
The shudder Burgess describes is typical of hybrids, but then if it’s this noticeable, there’s bound to be some bugs that still need to be worked out. I wonder if this is what’s affecting the vehicle’s release?
[Source: The Detroit News]
Last week, I wrote about Edmunds’ testing of a Lexus IS 250 with the full F-Sport accessory lineup installed, and now here’s the accompanying video, where we can watch proof of the IS F-Sport cutting up the slalom:
The sway bar & shock absorber combination looks to be a fantastic addition to the IS, with a visible reduction in bodyroll around the pylons. Very impressive performance.