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Sorry to hear that, RJB1. That is what they told me as well. I don't Lexus ever fixing this issue. So I think all we can do is remember that moving forward and not buy another Lexus (and tell others about the experience). Very disappointing.

Thanks for the quick reply. Hope they are able to do something for you (and, eventually, me)!

Hi RJB1, When you get a chance, let us know how the "fix" is working. Also, do you know the part number of the replacement amp you received? I asked my dealer previously about the part number listed earlier in this thread, but they said it was the same part as is already on my car. A

Yeah, I wonder if what they will say over the phone is different than what they are willing to put in writing. I asked for a written confirmation of whether they were working on a fix, and they would not say they were. Hopefully they are and just don't want to commit yet, but I am not holding...

I put an inquiry into Lexus corporate again Friday asking for an update on whether a fix was in the works for this issue. Their response simply stated that they had provided me Lexus's position back in February, which was that the car was operating as designed. So it does not look like there...

Hi JGawry - did you get your appointment scheduled?

Let us know when you know more. I am reluctant to get hopeful, given their willingness to state the stereo was operating as designed so far. But if they actually offer a fix, obviously that would go a long way toward repairing the significant good will they have lost with customers.

Unfortunately, the dealer here says otherwise, and Lexus corporate has also said otherwise. This appears so far to have just been dealer b.s. to pacify people as subsequent comments/letters/etc. from Lexus have said the system is operating as designed and there is not a fix in progress.

The concept that we need to be considering aftermarket systems, just to have even functional sound, on a $50k car is absurd. It is so bad I actually looked at portable bluetooth speakers to keep in the car. My guess is they will continue to ignore it and, at best, silently fix it for the...

I communicated extensively with Lexus on this. They asked me to take my car back to the dealer a second time, and the dealer again said “operating as designed.” Lexus has confirmed there is no repair or fix in the works for this issue. Extremely disappointing. Others with the same problem now...

To everyone with this issue - I suggest we all write Lexus via their email incident report process (not just call) and post to their social media (Twitter doesn't have to be approved, so that is likely a good place to start for those who use it) concerning the issue. That is the only sort of...

We picked this car up on Saturday and could not be more unhappy about the stereo and bluetooth issues. Both are completely unusable. We have the same exact speaker and fader problems described in this thread, cannot hear the bluetooth without turning the volume all the way up on the device and...