DealershipsUSA

Photos of the Lexus Escondido Dealership

After reading a [North County Times article](http://www.nctimes.com/news/local/escondido/article_7c971daa-a21f-5a8c-b148-b4eda6b1fd4c.html) about San Diego area dealer [Lexus Escondido](http://www.lexusescondido.com/) opening a restaurant in their giant 300,000 square ft. *Lexus Centre* complex, I had to do some searching around for photos of the mega-dealership.
DealershipsIn the NewsUSA

Lexus USA Tops J.D. Power’s 2011 Customer Service...

Lexus placed first for customer satisfaction among U.S. automotive luxury brands in J.D. Power’s annual Customer Service Index — first, here’s an explanation of what the survey covers: The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI rankings are based on dealer performance during the …
DealershipsLexus LFAPhotosUSA

Photo: Lexus LFA Launch Control Activated

The yellow Lexus LFA prototype paid a visit to Sewell Lexus in Dallas yesterday, and sales associate Jeff Hazelwood was nice enough to send over this photo of the digital dash with Launch Control activated: Just seconds after seeing this, I had to load up my favorite LFA speedometer video: We know that the LFA’s …
BrandingDealershipsLexus LFAUSAVideos

Lexus Welcomes New LFA Owners

Lexus has released the videos that are shown to new LFA buyers before receiving the keys to their newly acquired supercar — first, here’s a video welcome from Lexus USA General Manager Mark Templin: Next is this short breakdown of the LFA’s white-glove journey from Japan to California: And following it all up is a …
DealershipsF SPORTJapanLexus LFAVideos

Production Lexus LFA Delivery

Just last week, the Lexus LFA started production at the special Motomachi factory in Japan, and here we see one of the first production LFAs being delivered to a Japanese dealership: I can only assume that’s a protective white plastic and not a two-tone paint job: Pretty exciting! Update: After the original video went missing …
DealershipsUSA

Lexus Dealership Tips

Lexus Magazine has some tips on getting the most out of your local dealership — here’s just a couple of the suggestions: Tip 3: Many dealers make sales calls. Here’s a surprise. The previous tip about not having to come into the dealership also applies to sales. When looking for your next Lexus, you can …
DealershipsPersonalPhoto GalleriesUSA

A Visit to Lexus of Henderson

During last month’s visit to Las Vegas, I took the opportunity to get a good look at the newly opened Lexus of Henderson. The dealership is a massive facility and the largest one I’ve ever been to, but it’s not just the size that’s impressive, the design is pure classic — check out the showroom:
Body KitsDealershipsModsUSA

Graffiti Lexus IS

Let’s switch up the CT reviews with this Lexus IS done up in a schizophrenic graffiti paint job: From one extreme to the next — here’s what the finished IS looked like: For more photos, including some detail shots, be sure to check out the Drive Culture website. [Source: Drive Culture] Update: Johnson Jeng, owner …
CompetitorsDealershipsIn the NewsUSA

Lexus USA Rebates Coming?

Earlier this week, Lexus USA held its National Dealership meeting in Las Vegas, and now some details have been made public by way of The Wall Street Journal: Toyota Motor Corp. plans to offer rebates of up to $3,000 as well as subsidized financing on certain models in its Lexus brand as part of a …
DealershipsLexus LFAPhoto GalleriesUSA

Pearl Grey Lexus LFA Photos

Here’s some photos of the Pearl Grey Lexus LFA from its time at the Lexus of Glendale dealership: These photos give us a much better idea of the Pearl Grey paint, check out these detail shots: Special thanks to Club Lexus member Joe Z. and his friend for allowing me to share these photos. [Source: …
DealershipsFeaturesLexus GS: Third GenerationLexus GSh: First GenerationLexus IS: Second GenerationLexus LS: Fourth GenerationLSh: First GenerationManufacturingUSA

More on the Lexus Engine Recall

Lexus USA will be formally submitting their recall of approximately 138,000 Lexus vehicles next week with the National Highway Traffic Safety Administration. The recall will apply to certain 2006, 2007 & 2008 GS, IS, and LS models equipped with 4.6 and 5.0L V8 and 3.5L V6 engines. Here’s the full breakdown: GS 350: 2007-2008 GS …
DealershipsF SPORTJapanLexus LFA

Lexus LFA Display at Flagship Tokyo Dealership

Japanese blog レクサスとの道[LEXUS] made a recent trip to the flagship Lexus Takanawa dealership in Tokyo and snapped this photo of their new LFA display: Not only is there an actual LFA on display, there are color samples made from minature LFA models and examples of all the interior leather options—and check out the giant, fully …
DealershipsEast Asia

Lexus Malaysia Opens Penang Dealership

Building on the successful 2007 launch of their first facility in Kuala Lumpur, Lexus Malaysia held the grand opening of its second facility, Lexus Penang, on March 18, 2010.  The new RM1.5 million center gives Lexus customers in N. Malaysia a more locally situated facility, complete with showroom, luxury lounge, and cafe.  Further details: “Having …
AwardsDealershipsUSA

Lexus Ranks #1 in JD Power’s Customer Service Index

J.D. Power and Associates has released the results of its annual Customer Service Index Study (CSI), and Lexus was again the top-ranked luxury brand, plus the #1 brand overall in customer service. According to J.D. Power: The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI …
DealershipsEventsF SPORTModsUSA

Lexus Mega Meet in Miami This Weekend

Looks like this is the week for Lexus enthusiasts in the Miami area—first there was the F-Sport event at the Homestead-Miami Speedway on Wednesday, and now this Sunday, the JM Lexus dealership will be hosting the Lexus/Supra Mega Meet, a massive Lexus gathering with hundreds of cars on display. View the Event Flyer or Visit …
DealershipsLexus GXLexus GX: Second GenerationUSA

2010 Lexus GX 460 US Pricing

Arriving in US dealerships in late December, the 2010 Lexus GX 460 will be offered in two grades: The base model starts at $51,970, with standard features like power fold-flat third row seats, heated/ventilated front seats, rear backup camera, ten airbags,integrated XM, Bluetooth & iPod control, a 4.2” multi-information display, nine speaker audio system and …
DealershipsUSA

The New Lexus of North Miami Dealership

No question about it, Lexus of North Miami has taken the idea of the mega-dealership and brought it to a whole other level: The nearly one million square feet dealership is equipped to provide customers with a full spa experience, including haircuts, massages, manicures, workout sessions—there’s even a “Zen Room” equipped with a waterfall and …
DealershipsUSA

Lexus #1 in Online Customer Service

Lexus dealerships are the most responsive car brand on the Internet, according to the 2008 Automotive eShopper Experience Study, a survey that looks at the online customer service of car dealerships in the USA. In fact, Lexus scored a full 10 points higher (59.5) than 2nd place Chevrolet (49.4): When asking dealers for information on …
DealershipsModsTech

Lexus Expands F-Sport to Include the GS & All ...

Lexus announced at the Chicago Auto Show today that the full range of F-Sport accessories will now be available for the GS, IS 250 AWD, and the IS-C 250/350. These first-party mods, which were only available for the IS 250/350 RWD previously, add a much sportier edge and include options like front/rear brake upgrades, lowering …
DealershipsEast AsiaPhoto Galleries

Lexus Philippines Opens First Dealership

Lexus has opened their first dealership in the Philippines, and it’s a exceptionally beautiful facility built in Manila at the Bonifacio Global City in Taguig: {embed=“site/gallery” gallery_id=“1054 “} It was designed a collaboration between Japanese firm Nomura Co. Filipino architectural firm Recio + Casas. I’m absolutely floored, it’s gorgeous. Lexus will be offering five models …
DealershipsTechUSAVideos

Woodfield Lexus’ Service Veosk

I have no idea if it’s exclusive to Woodfield Lexus in Chicago, but the kiosk shown in this video would be a great addition to every dealership: There’s certainly a strong case for this to become company-wide. It wouldn’t just be informative to the customer, but it would definitely cut down on the misunderstandings and …
DealershipsPhotos

Flickr Find: Key to the Future

Lexus of Tulsa is in the process of building a new dealership building, and employee Austin Colbert decided to commemorate the event with this photo: Edited for clarity: It reminds me of my ‘94 LS valet key, but commenters have told me valet keys are now grey and this is now the standard key design. …
DealershipsEast Asia

Lexus to Launch in the Philippines in 2009

According to The Manila Standard, Lexus will begin sale in the Philippines starting in January 2009: Alfred Ty, son of the business tycoon George Ty, told reporters the company is set on October to break ground for the only Lexus showroom in country within the Metrobank’s property in Fort Bonifacio in Taguig. The Lexus showroom …
DealershipsOfficial EventsUSA

Salvador Dali Exhibit at Newport Lexus

If you’re anywhere near Newport Lexus in Orange County, California, you might want to check out their Salvador Dali exhibit, which opened yesterday and runs until June 30th: Salvador Dali at Newport Lexus, Newport Beach, California Friday, June 20 8:30a to 9:00p Largest exhibit of Salvador Dali works ever shown in Newport Beach. More than …
AustraliaDealerships

Lexus Australia Dealerships to grow 50%  by 2012

When John Roca, the chief executive of Lexus Australia, isn’t leaking the future plans of his employer, he’s busy planning the expansion of Australia’s dealer network by more than 50%: Lexus Australia has announced plans to grow its current 22-strong dealer network by more than 50% by 2012. Dealers will commit A$230m towards new and …
DealershipsEast Asia

Lexus to launch in India

It was rumored late last year, but according to the India’s Economic Times, Lexus is planning to bring their cars into the market by 2010, starting with the LS and LX models: [Toyota] has started the preliminary groundwork in terms of strategy and dedicated dealership network which will be different from the network that sells …
DealershipsMiddle East

Flagship Lexus Dealership opens in Oman

A new Lexus dealership has opened in Oman (the country just south of the United Arab Emirates), and it was quite an event, attended not only by Toyota executive vice-president Akio Toyoda but practically the entire Oman ruling class. Starting off with a performance by juggler Michael Moschen, the grand opening quickly escalated into a …
DealershipsUSA

Longo Lexus gets larger

Longo Lexus, the largest Lexus dealership in the western US, will be growing even larger with the help of some substantial grants from El Monte, California (the dealership’s home) and the federal government.  Along with the adjoining Toyota dealership, this grant of $3,000,000 will be used to construct a 50,000-square-foot service facility, additional parking, a …
BrandingBusinessDealershipsUSA

Mark Templin on Improving US Lexus Dealerships

In a presentation at the Automotive News World Congress, Lexus General Manager Mark Templin outlined the automaker’s plans to enhance their US dealerships even further: ” We’re trying to create a feeling in our car dealerships more of a luxury hotel than a car dealership,” Templin said after his presentation. The dealerships also want to …
1st GenerationDealershipsLexus IS-FSales ReportsUSA

2008 Lexus IS-F Pricing Announced

After months of speculation, Lexus has released pricing for the IS-F, and it’s hard to find any fault with the totals. The base IS-F will carry a $56,000 USD price tag, which undercuts competitors significantly. The following amenities will be standard: Heated, leather-trimmed 10-way power front sport seats Dual-zone automatic climate control, a pollen filter …
DealershipsSales ReportsUSA

Lexus December 2007 Sales Report

For the second month in a row, Lexus sales dropped when compared with the previous year. Here’s the details: 2007 2006 % Change IS250/350 5,651 5,538 2.0 ES350 8,005 8,736 -8.4 GS350 2,254 1,989 13.3 GS460/450h 325 299 8.7 SC430 348 486 -28.4 LS460/600h L 3,257 3,865 -15.7 Total Cars 19,840 20,913 -5.1 RX350/400h 11,835 …
BrandingDealershipsUSA

Lexus Expands Its Certified Pre-Owned Program

With demand for dealer-certified used Lexus vehicles rising eight percent in 2007, Lexus has adjusted the requirements for its Certified Pre-Owned program. Eligible vehicles can now have up to 70,000 miles, where the previous mileage could only be 60,000. On top of that, the maximum age has been bumped up a year, to seven years …
BrandingDealershipsUSA

The Story Behind the Red Bows

With all this talk of Lexus gift-giving for Christmas, I found myself more interested in the logistics behind it: What if they don’t like the model? Or the color? According to the Houston Chronicle, who looked into the car-giving phenomenon, vehicles can be exchanged if necessary, though there was no mention of people returning the …
BrandingDealershipsUSAVideos

Lexus Red Bow Christmas Videos

Some people actually do get a Lexus for Christmas — and not only that, but with Youtube, we can watch along: To be honest, I couldn’t even watch the videos all the way through, they’re rather awkward with the yelling and tears. Update: Added another video.
DealershipsUSA

The Rise of the Lavish Lexus Dealerships

The Wall Street Journal has an article up about the increasingly lavish Lexus dealerships that are popping up all over the United States. It’s an in-depth and enjoyable article, detailing not only the amenities but explaining the logistics behind such large investments: The Lexus of Palm Beach dealership moved from a much smaller, older facility …
BrandingDealershipsUSA

Lexus Customer Service Examples

Nancy Fein, Lexus’ Vice-President of Customer Services, recently gave a talk at the Source Media Customer Engagement Symposium, where she discussed how Lexus reacts when things go wrong. Bill Taylor, co-founder of Fast Company and business author, was at the event and recapped the presentation: …what happens when big dreams get mugged by reality? That’s …
DealershipsLexus RX: Third GenerationSales ReportsUSA

Lexus Announces Assorted 2008 Prices (Plus the 2009 RX ...

Lexus has set the Manufacturer’s Suggested Retail Prices (MSRP) for an assortment of models, including the 2009 RX 350, which will skip up $100, bringing the front-wheel-drive version to $37,500 and the all-wheel-drive version to $38,900. The 2009 RX 350 is expected in dealerships by early February 2008. Other models see a price bump as …
DealershipsEast Asia

Indonesia’s Lexus Gallery

After years of selling through independent importers, Lexus is now setting up dealerships in Indonesia, which look like an eccentric millionaire’s home on the outside and an art gallery inside. The exterior, I think, may be too wild, though it’s hard to get a full impression from the pasted together image at the top of …
AwardsDealershipsUSA

Lexus Scores High with Customer Retention

Lexus has ranked second in JD Power’s 2007 Customer Retention Study, retaining 63% of its new car buyers. This was only topped by Toyota, Lexus’ parent company, with 64.6%. This doesn’t surprise me at all, reliability and customer service holds a lot of weight in the minds of most car buyers, and Lexus has excelled …