Lexus Tops American Customer Satisfaction Index for Automotive Brands

Lexus ES ACSI Index

Lexus has been named the top automotive brand in the annual American Customer Satisfaction Index rankings. The brand finished with an ACSI score of 84 out of a possible 100 points.

Lexus saw a single point drop compared to last year, barely edging Mercedes in the luxury category — from the study:

Toyota’s luxury plate Lexus is back on top alone this year despite slipping 1% to 84. Across the driver experience, Lexus demonstrates considerable strength and its value rates best in class among all vehicles in the study. A year ago, Volvo tied with Lexus for the lead among luxury cars, but the Swedish-Chinese automaker drops 4% to 82—joining the wave of significant decreases that characterizes 2019.

All told, six out of nine luxury plates lose ground in driver satisfaction although the mass-market segment experiences even more pronounced decline.

Lexus ASCI Results Luxury

The ACSI Automobile Report 2018 is based on 4,805 customer surveys collected between August 7, 2018 and July 27, 2019.