Lexus Finishes Second in 2019 J.D. Power Customer Service Index Study

Lexus JD Power Customer Service Index

Lexus has finished second in the 2019 J.D. Power Customer Service Index (CSI) study, finishing well behind Porsche and just one point ahead of Cadillac. Lexus finished in a three-way tie for third last year.

The study examines owner satisfaction when visiting a dealership service department for maintenance or repair work — scoring is broken down into five categories: service quality, service initiation, service advisor, service facility, and vehicle pick-up.

Here’s how Lexus performed compared to the industry average:

Lexus JD Power Customer Service 2019

The 2019 U.S. CSI Study is based on responses from 57,286 owners and lessees of 2016 to 2018 model-year vehicles. The study was fielded from October through December 2018.