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Lexus Finishes Second in 2019 J.D. Power Customer Service Index Study

Lexus JD Power Customer Service Index

Lexus has finished second in the 2019 J.D. Power Customer Service Index (CSI) study, finishing well behind Porsche and just one point ahead of Cadillac. Lexus finished in a three-way tie for third last year.

The study examines owner satisfaction when visiting a dealership service department for maintenance or repair work — scoring is broken down into five categories: service quality, service initiation, service advisor, service facility, and vehicle pick-up.

Here’s how Lexus performed compared to the industry average:

Lexus JD Power Customer Service 2019

The 2019 U.S. CSI Study is based on responses from 57,286 owners and lessees of 2016 to 2018 model-year vehicles. The study was fielded from October through December 2018.

Comments
It's time to bring all these smaller awards into a single thread.
krew
Lexus LC Named 2018 Auto Express Coupe of the Year

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I wasn't expecting the Lexus LC to win though because British journalists are typically very biased towards German cars. No offence.
Wow! What a pleasant surprise! I thought it had no chance since the sister magazine in Germany had nothing good to say about the LC500 when it was reviewed and compared to the RS5.

Remember that this comes on top "Wards Top 10 interior award" in 2017.
This is great for the brand , absolutely great !!!
Something start to change up in a good way
This gonna be a long thread lol
Good but nothing new
mikeavelli
This gonna be a long thread lol
Better than 300 short threads. :D
Porsche does have great service, but I wonder if the survey took prices into account? Even if it did, the customers perspective on expensive and inexpensive is probably different for Porsche owners and Lexus owners.
The perspective depends to an extent what Porsche's product mix is. Soccer moms in Cayennes have different expectations than car guys with 911s.

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