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Lexus Dealership Tips

Posted by Kevin on December 8th, 2010

Lexus Magazine has some tips on getting the most out of your local dealership — here’s just a couple of the suggestions:

Tip 3: Many dealers make sales calls.

Here’s a surprise. The previous tip about not having to come into the dealership also applies to sales. When looking for your next Lexus, you can request remote test drives, and even make your purchase and delivery completely off-site. It’s a perfect choice for customers for whom time is a precious commodity. “We work a lot of deals where the guests never have to come to the dealership,” says McCarty. “I have an owner here who’s had her car since 1998, and she’s never seen the dealership. She’s very busy, loves her LX, and loves Longo Lexus. But she’s never even seen it!”

Tip 4: Feel free to instruct your dealer.

One thing that virtually eliminates any misunderstanding on the Lexus dealer’s part is to hand over a written list of what’s wrong, and what you want done, instead of just a verbal summary, says Caren Myers, general manager of Fresno Lexus. Lexus dealers obviously won’t see this as any type of nuisance, and will take the time to go through any written instructions carefully. “It really helps to be clear, and communicate what your expectations are—because we intend to exceed them,” says Myers.

The full list is well worth reading, and a good reminder of some of the more convenient options available.

[Source: Lexus Magazine]

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Comments
W
I wonder if they still let us hold on to a car for the night and have the salesmen pick it up the next day... or two. Many dealers, even the big ones, have become pretty strict with the loaner car rules lately...
T
  • T
    ThaDRD
  • December 8, 2010
WorldofLuxury wrote:I wonder if they still let us hold on to a car for the night and have the salesmen pick it up the next day… or two. Many dealers, even the big ones, have become pretty strict with the loaner car rules lately…
I didn't have any problem keeping a loaner two nights (valve spring recall). They didn't rush me at all. They had my car ready in one day, but I couldn't pick it up until the next. (Lexus of Henderson)
W
@ThaDRD: shoot I'm sorry. I didn't clarify. I was talking about keeping a new car for test driving. The other point I was trying to make was that many dealers are now very strict with who drives the car; they were pretty chill before.
J
  • J
    Joshd
  • December 8, 2010
I think my local lexus dealer service manager needs tips on how not to be a "donkey" Who argues with a customer... Any woot I think overnight test drives would be awesome. Do they do test drives of the LFA :p
krew
ThaDRD wrote:I didn’t have any problem keeping a loaner two nights (valve spring recall). They didn’t rush me at all. They had my car ready in one day, but I couldn’t pick it up until the next. (Lexus of Henderson)
Your local dealership is Lexus of Henderson? Pretty cool. Does your Lexus have chrome wheels? :-)
T
  • T
    ThaDRD
  • December 8, 2010
krew wrote:Your local dealership is Lexus of Henderson? Pretty cool. Does your Lexus have chrome wheels?
I bought my car custom from Lexus of Las Vegas but now have it serviced at Henderson, I had them procure me some X-package wheels and I had them chromed. :)
W
Joshd wrote:I think my local lexus dealer service manager needs tips on how not to be a “donkey” Who argues with a customer…Any woot I think overnight test drives would be awesome. Do they do test drives of the LFA :p
That would be awesome! And for the LFA, you need a deposit sigh... aha
E
  • E
    enthusiast
  • December 19, 2010
Most Lexus dealerships will allow for overnight test drives (and even over a weekend), but it's often based on the client. Some kid comes in that's never bought a Lexus before and has never before been in the dealership might not get the same courtesy extended to them.
W
@enthusiast: :D

W