The Detroit News Reviews the 2009 Lexus LX 570

2009 Lexus LX570

Scott Burgess of the Detroit News took a real shine to the 2009 Lexus LX 570 when he reviewed it recently:

During January’s heavy snowfall, I hopped into the new Lexus LX 570 and burrowed my way down the road without a problem. The full-time four-wheel drive ate up snow and ice like “Survivor Man” in the Canadian Rockies.

When you’re cruising along at night, bathed in cool blue lighting, looking down at the six dash-mounted dials and center display screen, you feel as if the world is at your finger tips. For the most part, it is.

As soon as you adjust to driving this SUV, you’ll never want to go back to something less luxurious. That’s one of the beauties of these big vehicles. The high riding position, the available power, that wonderful leather smell every time you open the door, they all play a part in improving your day.

While at the Toronto Auto Show a couple weeks ago, I took some time to reflect on Lexus’ current lineup. I’ve got a real thing going with the new RX (it suits the wife perfectly), and my next car will most likely be a GS 450h or LS 460 — but the LX stands as my absolute favorite model in the lineup today. Nothing compares to its presence, and if gas mileage was a secondary concern, it would be no contest at all.

Looks like Burgess thought the same exact thing.

[Source: The Detroit News]

David Nordstrom & Charles Hubbard Talk about the 2010 RX

The Auto Channel has posted up a great feature on the new 2010 Lexus RX 350 & 450h. First, host Mark Fulmer takes a drive with Lexus USA’s Vice President of Marketing, David Nordstrom, who gives some very natural & fresh insight into the new RX, then switches over to the more technical Charles Hubbard of Lexus College:

A few points:

  • Felt in the wheel wells. Seriously.
  • Curious that Nordstrom didn’t show the Heads Up Display in Action — must not film well.
  • Lexus expects to sell the same amount of RX as last year, maybe more.

This is a great video to watch if you have the time, I really enjoyed it.

(Thanks Hube!)

Lexus #1 in Online Customer Service

Lexus of West Kendall

Lexus dealerships are the most responsive car brand on the Internet, according to the 2008 Automotive eShopper Experience Study, a survey that looks at the online customer service of car dealerships in the USA. In fact, Lexus scored a full 10 points higher (59.5) than 2nd place Chevrolet (49.4):

When asking dealers for information on a new vehicle, consumers expect responses at Internet speed. Lexus responded to these inquiries, via e-mail, more quickly than any other manufacturer. However, with speed can sometimes come brevity. So, Lexus shoppers may need to follow up with a phone call to get more information before visiting the dealership.

Even more interesting was the overall findings of the survey, take a look at these bullet points:

  • Dealers do not respond, by email or phone, to one in four shoppers submitting leads.
  • Dealerships call less than half of the Internet leads they receive, responding to the remainder in email alone.
  • If a shopper asks for the price of a new vehicle, they will be given this information less than twenty-five percent of the time.
  • Only 13% or responding dealerships provide the shopper with information about the benefits of their particular brand or vehicle.

I can understand not wanting to negotiate the price over email, but why dealerships would be reluctant to give out starting figures makes little sense to me.

(You can download the survey results from Cobalt, if you’d like to read more.)

[Via CNN | Photo of Lexus of West Kendall]

LA Times Review of the 2010 Lexus RX 450h

2010 Lexus RX 450h

Dan Neil has reviewed the Lexus RX 450h for the Los Angeles Times:

Lexus has poured an astonishing amount of design and technology into the cabin, and both come together in the car’s unique asymmetric console, a flourishing loop of brightwork in the center of the dash that integrates the LCD display and climate and audio controls. This is part of what Lexus calls its L-Finesse design language — stronger visual gestures with more organic detailing. The RX450h looks pretty good inside and out, but I’m loath to praise any styling vocabulary with such a ridiculous name.

I also notice that there is a fairly unprogressive plateau in the braking. Ordinarily, the car uses only regenerative braking — not hydraulics — to slow down. Electric brakes, in other words. But if you hit the brake pedal a little harder than usual, the full force of the hydraulics come online and everything in the car winds up on the windshield.

As for handling, even with the Sport suspension package, the RX450h rolls like a tugboat off Cape Hatteras. This is a tall, heavy vehicle, with the suspension dial set on “Xanax.” No corner carving here.

A good review, Neil seems impressed. This is the first time I’ve seen the RX’s upgraded handling/suspension being criticized — Edmunds’ review in particular was very complimentary — but then that was the RX 350, and there’s bound to be a difference considering.

[Souce: Los Angeles Times]

Flickr Find: Lexus LFA Roadster Au Naturel

This photo, taken by Car-Parazzi, shows the Lexus LFA Roadster concept at Pebble Beach, a much more natural setting than usual:

Lexus LFA Roadster

Gives the impression of what the car would look like on the street — and what I wouldn’t give to be sitting in that driver’s seat!