Lexus Finishes Third in 2014 J.D. Power Customer Service Index Study


Lexus LS in the Rain

After five years at the top, Lexus fell to third place in J.D. Power 2014 U.S. Customer Service Index (CSI) Study. Cadillac & Audi finished ahead of Lexus.

The study, which examines owner satisfaction when visiting a dealership service department for maintenance or repair work, uses five measures in its scoring: service quality, service initiation, service advisor, service facility, and vehicle pick-up.

Here’s how Lexus performed compared to the industry average:

Lexus J.D. Power CSI Study

Cadillac took first place with a score of 872, and Audi jumped a huge 22 points over its 2013 score to finish second with 868. Lexus beat its 2013 score by 5 points, but had to settle for third place.

Read more about the 2014 J.D. Power U.S. Customer Service Index Study

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