Lexus Tops 2009 American Customer Satisfaction Index
Lexus has placed first in the American Customer Satisfaction Index, tying with Cadillac. Rounding out the top five was Buick, Honda and Lincoln-Mercury. Lexus scored 89 out of a possible 100 points, a 2.3% increase over last year.
This marks the fourth year in a row that Lexus has placed first in the University of Michigan study, which asks car buyers to rate their satisfaction level compared with their expectations.
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Thought it was the J.D.Power CSI study.
I’m glad to see Lexus finally staying up top despite higher expectations from its customers. Now, I hope they not only continue it but IMPROVE!
Companies nowadays still have reliability and quality issues, but they have been recalling their vehicle right after a problem has been confirmed harmful - usually covered by the warranty or something. Lexus is gonna have some big competitions these coming years.