Lexus Tops J.D. Power 2009 Customer Service Index


JD Power Customer Service Results

Lexus has placed first in J.D. Power’s 2009 Customer Service Index (CSI) Study, which looks at satisfaction among vehicle owners who visit a service department for maintenance or repair work over the first three years of ownership:

Lexus ranks highest in customer satisfaction with dealer service in 2009—improving from fourth rank position in 2008. Lexus achieves an overall CSI score of 835 on a 1,000-point scale and performs particularly well in four of the five measures: service quality; service initiation; service advisor and service facility. Rounding out the top five nameplates are Jaguar (810), BMW (808), Cadillac (806) and Acura (805).

A substantial jump over last year’s results, when Lexus placed fourth behind Jaguar, Cadillac & Buick — which has to come as good news to the brand. Customer satisfaction is never more important than in trying times, as these types of studies affect purchasing more than ever.

[Source: J.D. Power]

Comments


Comments


  1. But during these “bad times,” Longo Lexus doesn’t supply me with anymore pastries and shoe shining during the vehicle maintenance servicing. raspberry

    I realized that Lexus is very, very human - tends to get lazy after awhile.